Senior Customer Journey Architect & CX Optimizer

Müller`s Solutions; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Müller’s Solutions is seeking a Customer Experience Specialist in Riyadh to analyze the end-to-end customer journey and drive improvements across digital and operational touchpoints. The role requires a strong background in CX methodologies and 4+ years of experience.

You will collaborate with Marketing, Sales, Product, Account Management, Customer Service, Billing, and Finance to identify gaps, measure CX metrics, and translate insights into actionable recommendations for process improvements.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 4+ years of professional CX experience.
• Strong knowledge of customer journey mapping and CX methodologies.
• Experience analyzing customer segments, pain points across touchpoints.
• Ability to analyze end-to-end customer journey.
• Experience collaborating with Marketing, Sales, Product, Account Management, Customer Service, Billing, and Finance.
• Strong ability to collect and analyze CX metrics.
• Translate insights into actionable recommendations and process improvements.
• Identify operational issues across pre-sales, post-sales, billing, installation and service.
• Improve digital customer journeys with websites and self-service apps.
• Strong analytical, communication, stakeholder-management, and problem-solving.
• Ability to work in a cross-functional and fast-paced environment.

Responsibilities

• Analyze customer journeys and identify gaps across touchpoints.
• Develop actionable recommendations to improve CX metrics.
• Collaborate with Marketing, Sales, Product, and other teams to implement changes.
• Monitor CX data and report on trends to stakeholders.
• Support digital journey enhancements for websites and self-service apps.
• Identify and mitigate operational issues affecting CX across stages.

Skills

Customer journey mapping

CX metrics

Data analysis

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree in CS/Engineering

Job description

Müller’s Solutions is seeking a Customer Experience Specialist in Riyadh to analyze the end-to-end customer journey and drive improvements across digital and operational touchpoints. The role requires a strong background in CX methodologies and 4+ years of experience.

You will collaborate with Marketing, Sales, Product, Account Management, Customer Service, Billing, and Finance to identify gaps, measure CX metrics, and translate insights into actionable recommendations for process improvements.