Healthcare Customer Experience Leader

Cigna Health and Life Insurance Company; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

Cigna Healthcare in Saudi Arabia is looking for a Customer Service Supervisor to lead a team of representatives, shaping policies, workflows, and training. The role emphasizes service excellence, accountability, and ongoing improvement to patient experiences across the network.

You will partner with hospitals and healthcare providers, monitor service metrics, and drive initiatives that improve patient satisfaction while ensuring compliance and quality standards.

Qualifications

• Bachelor's degree in Business Administration, Healthcare Management, or related field; a Master's degree is a plus.
• 5 - 10 years of experience in customer service management, preferably in the healthcare sector.
• Strong understanding of healthcare operations, patient experience, and hospital delegation processes.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in data analysis and reporting tools.

Responsibilities

• Lead and mentor the customer service team, fostering a culture of excellence, accountability, and continuous improvement.
• Design and implement strategies to improve the overall patient experience and ensure timely resolution of inquiries.
• Establish and maintain relationships with hospitals and healthcare providers to facilitate effective communication.
• Map and analyze the patient journey to identify improvement opportunities and enhance engagement.
• Prepare regular reports on customer service performance, patient satisfaction, and operational efficiency.
• Ensure compliance with regulatory requirements, policies, and quality assurance standards.

Skills

Team Leadership

Customer Service

Data Analysis

Healthcare Operations

Communication Skills

Education

Bachelor's degree in Business Administration

Master's degree (advantage)

Tools

Data analytics tools

Job description

Cigna Healthcare in Saudi Arabia is looking for a Customer Service Supervisor to lead a team of representatives, shaping policies, workflows, and training. The role emphasizes service excellence, accountability, and ongoing improvement to patient experiences across the network.

You will partner with hospitals and healthcare providers, monitor service metrics, and drive initiatives that improve patient satisfaction while ensuring compliance and quality standards.