Customer Support Representative - Construction Equipment

Al-Futtaim; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Al-Futtaim is seeking a proactive Customer Support Representative for Construction Equipment in Riyadh. You will be the primary contact for customers, coordinating with sales, aftersales, warehouse and logistics to ensure smooth order fulfilment.

The role requires hands-on experience in the construction equipment sector in KSA and a Bachelor’s degree or equivalent. SAP and MS Office skills are desirable; strong communication and organizational abilities are essential.

Qualifications

• Bachelor’s degree or equivalent required.
• Experience in customer service within construction equipment preferred.

Responsibilities

• Serve as the first point of contact for customers and respond to inquiries professionally and promptly.
• Handle customer concerns and complaints in line with service standards.
• Support walk-in customers and coordinate requirements with sales and aftersales teams.
• Maintain records of customer interactions, transactions, deliveries and communications.
• Coordinate with sales, aftersales, warehouse and logistics to support orders.
• Prepare delivery schedules and ensure documentation is complete.
• Maintain stock reports for accurate inventory tracking.
• Prepare daily stock and sales reports and support stock updates.
• Create and update customer and vendor data.
• Process payments and invoices; monitor receivables and follow up on payments.
• Review work orders before billing and submit invoices with supporting records.
• Ensure compliance with safety regulations and manufacturer guidelines.

Skills

Microsoft Office

Stock reporting

Invoicing

Delivery documentation

Interpersonal skills

Organisational skills

Time management

Problem-solving

Education

Bachelor’s Degree or equivalent

Tools

SAP

Job description

Job Title: Customer Support Representative – Construction Equipment

We are seeking a proactive and customer-focused Customer Service Representative, Commercial Vehicles to join the FAMCO KSA. You will serve as the primary point of contact for customers while supporting showroom operations and coordinating with the sales, aftersales, warehouse, and logistics teams. You will be part of the FAMCO KSA team and will report to the Regional Aftersales Manager.

Key Responsibilities:

• Serve as the first point of contact for customers and respond to sales, service, and general inquiries professionally and promptly.
• Handle customer concerns and complaints in line with company service standards.
• Support walk-in customers and coordinate their requirements with the sales and aftersales teams.
• Maintain accurate and organised records of customer interactions, transactions, deliveries, and communications.
• Contribute to customer satisfaction and retention through responsive and reliable service.
• Coordinate with sales, aftersales, warehouse, and logistics teams to support seamless order processing and fulfilment.
• Prepare delivery schedules and ensure that all required documentation is complete.
• Maintain and update stock reports to support accurate inventory tracking and reporting.
• Prepare daily stock and sales reports and support stock updates and provision calculations.
• Create and update customer information, vendor accounts, and related data.
• Prepare and process payments and invoices in accordance with company procedures.
• Monitor receivables and follow up on outstanding customer payments.
• Review and verify work orders before billing to help ensure accuracy.
• Submit invoices to customers promptly and maintain proper supporting records.
• Ensure compliance with applicable safety regulations and manufacturer guidelines.

Experience Required: Hands‑on experience working in the Construction Equipment industry in KSA, with a strong understanding of the local market.

Education Qualifications: Bachelor’s Degree or equivalent.

Skills Required:

• Microsoft Office
• SAP (preferred)
• Stock reporting
• Invoicing
• Delivery documentation
• Interpersonal skills
• Organisational skills
• Time management
• Problem‑solving

Employment / Job Type: Full Time

Nationality: Any Nationality

About the Company:

One of the largest privately held UAE conglomerates, with roots in the 1930s and operations in automotive, retail, real estate, financial services, and health. It represents brands including Toyota, Lexus, Honda, IKEA, ACE, and Marks and Spencer, and develops destinations such as Dubai Festival City. The group employs tens of thousands regionally.

Company Industry: Automotive

Department / Functional Area: Aftersales

Closing Date: Not mentioned (apply as soon as possible)