Customer Service Representative - Commercial Vehicles

AlFuttaim; Riyadh; On-site; SAR 89,000 - 134,000; Full time

Job summary

Al-Futtaim Automotive’s FAMCO KSA in Riyadh is seeking a proactive Customer Service Representative to support commercial vehicle operations. You will act as the first point of contact for customers, coordinate showroom activities, handle orders, deliveries and invoicing, and work with Sales, Aftersales, Warehouse and Logistics to ensure accurate execution.

You will maintain records, prepare delivery documentation and assist with stock reporting, payments and receivables while delivering

Qualifications

• Bachelor's degree or equivalent qualification.
• Hands-on experience in the construction equipment industry in Saudi Arabia.
• Experience with stock reporting, invoicing, payments and delivery documentation is advantageous.
• Strong communication and organizational abilities in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for customers regarding sales, service and general enquiries.
• Respond to customer requests promptly, professionally and accurately.
• Coordinate customer enquiries with the Sales and Aftersales teams.
• Handle customer concerns and complaints in accordance with service standards.
• Maintain accurate records and assist with delivery documentation and reporting.

Skills

Customer service orientation

Verbal communication

Interpersonal skills

Organizational skills

Time management

Microsoft Office

SAP experience

Education

Bachelor's degree or equivalent

Tools

SAP

Microsoft Office

Job description

Customer Service Representative - Commercial Vehicles Job Snapshot - Role: Customer Service Representative - Commercial Vehicles - Location: Riyadh, Saudi Arabia - Industry: Automotive - Function: Customer Support-Client Care - Experience: Hands-on experience in the construction equipment industry in Saudi Arabia - Job Type: Full Time - Work Arrangement: On-site

Al-Futtaim Automotive is seeking a proactive and customer-focused Customer Service Representative to join FAMCO KSA in Riyadh, Saudi Arabia. The role involves providing professional customer support for commercial vehicle operations while coordinating showroom activities, customer enquiries, order fulfilment, deliveries and administrative processes. As a primary point of contact for customers, the Customer Service Representative will work closely with the Sales, Aftersales, Warehouse and Logistics teams to ensure customer requirements are handled efficiently and accurately. The position also includes preparing delivery documentation, maintaining stock and sales reports, updating customer and vendor records, processing invoices and payments, and following up on outstanding receivables. The successful candidate will have practical experience in Saudi Arabia's construction equipment industry, knowledge of the local market and strong organizational and communication skills.

Job Details - Country: Saudi Arabia - City: Riyadh - Industry: Automotive - Function: Customer Support-Client Care - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

Key Responsibilities

• Serve as the first point of contact for customers regarding sales, service and general enquiries.
• Respond to customer requests promptly, professionally and accurately.
• Welcome walk-in customers and identify their requirements.
• Coordinate customer enquiries with the appropriate Sales and Aftersales team members.
• Handle customer concerns and complaints in accordance with company service standards.
• Provide timely information and assistance to support a positive customer experience.
• Maintain professional communication with customers throughout service and order-related activities.
• Contribute to customer satisfaction and retention through reliable and responsive support.

Sales and Aftersales Coordination

• Work closely with Sales and Aftersales colleagues to manage customer requirements.
• Communicate customer requests clearly to the relevant departments.
• Coordinate internal follow-up activities to support timely responses.
• Assist with showroom operations and customer-related administrative requirements.
• Support efficient communication between customers and operational teams.
• Help ensure customer enquiries and transactions progress smoothly through the relevant business processes.

Order Processing and Delivery Coordination

• Coordinate with Sales, Aftersales, Warehouse and Logistics teams to support order processing and fulfilment.
• Prepare delivery schedules based on operational requirements.
• Ensure required delivery documentation is complete and accurate.
• Follow up with relevant teams to support timely order fulfilment.
• Maintain accurate records of deliveries and related communications.
• Assist in resolving coordination issues affecting customer orders.
• Support efficient handover of information between departments involved in deliveries.

Stock Reporting and Inventory Administration

• Maintain and update stock reports to support accurate inventory tracking.
• Prepare daily stock reports for operational reporting requirements.
• Prepare daily sales reports using available business information.
• Support stock updates and provision calculations.
• Coordinate with relevant colleagues to verify stock-related information.
• Maintain organized records to support inventory administration.
• Ensure attention to accuracy and completeness when preparing stock and sales information.

Customer and Vendor Data Management

• Create and update customer information in relevant business systems.
• Maintain accurate vendor account details and related records.
• Record customer interactions, transactions and communications.
• Keep customer and vendor information organized and up to date.
• Support efficient internal coordination through reliable recordkeeping.
• Maintain accurate supporting documentation for customer-related transactions.

Invoice and Payment Processing

• Prepare and process invoices in accordance with company procedures.
• Support payment processing and related administrative activities.
• Review and verify work orders before billing to help ensure accuracy.
• Check relevant transaction details and supporting documentation.
• Submit invoices to customers promptly.
• Maintain appropriate records of issued invoices and related communications.
• Coordinate with relevant departments to resolve invoice discrepancies.
• Support accurate and timely completion of billing activities.

Accounts Receivable Follow-Up

• Monitor customer receivables and identify outstanding payments requiring follow-up.
• Communicate with customers regarding pending payments.
• Maintain accurate records of receivables-related communications.
• Coordinate with relevant internal teams on payment follow-up activities.
• Support timely resolution of customer billing and payment enquiries.
• Maintain professional customer relationships throughout the collection follow-up process.

Documentation and Operational Reporting

• Maintain accurate and organized records of customer interactions and transactions.
• Prepare and update delivery, stock and sales documentation.
• Ensure required supporting records are available for operational activities.
• Review information for accuracy before submitting reports or processing transactions.
• Support efficient information sharing between Sales, Aftersales, Warehouse and Logistics teams.
• Maintain attention to detail when handling multiple administrative responsibilities.

Safety and Operational Compliance

• Follow applicable safety regulations and company operating procedures.
• Ensure relevant activities comply with manufacturer guidelines.
• Maintain awareness of safety requirements affecting customer service and operational coordination.
• Support compliance with established documentation and business procedures.
• Contribute to a safe and organized working environment.

Required Qualifications and Experience

Education

• Bachelor 's degree or equivalent qualification.

Industry Experience

• Hands-on experience working in the construction equipment industry in Saudi Arabia.
• Strong understanding of the Saudi Arabian construction equipment market.
• Familiarity with customer service requirements in an equipment-related business environment.
• Ability to coordinate customer enquiries and requirements with internal departments.

Administrative and Operational Knowledge

• Familiarity with stock reporting, invoicing, payments, receivables and delivery documentation is advantageous.
• Understanding of customer recordkeeping and transaction documentation.
• Ability to support order fulfilment and operational coordination.
• Attention to accuracy when handling stock, sales and customer information.

Technical Skills

• Working knowledge of Microsoft Office applications.
• Proficiency in Microsoft Office for daily administrative and reporting activities.
• SAP experience is preferred.
• Ability to maintain accurate information in relevant business systems.

Required Skills and Competencies

• Strong customer service orientation and customer-focused mindset.
• Excellent verbal communication and interpersonal skills.
• Ability to handle customer enquiries professionally and efficiently.
• Strong organizational and time management abilities.
• Ability to coordinate effectively across multiple departments.
• Good attention to detail when preparing reports and documentation.
• Practical problem-solving capabilities.
• Ability to manage several responsibilities simultaneously.
• Strong teamwork and collaboration skills.
• Ability to work efficiently under pressure.
• Proactive and responsible approach to daily activities.
• Confidence in communicating with customers and internal stakeholders.
• Ability to maintain accurate records in a fast-paced environment.
• Commitment to reliable service delivery and customer satisfaction.

About the Team

The Customer Service Representative will join the FAMCO KSA team and report to the Regional Aftersales Manager. The position involves regular coordination with colleagues across Sales, Aftersales, Warehouse and Logistics functions. The team works together to manage customer requirements, coordinate deliveries, support order fulfilment and maintain efficient showroom operations. The successful candidate will contribute through accurate administration, effective communication and a proactive approach to customer service.

What Equips You for the Role

The ideal candidate is an organized and customer-oriented professional with practical knowledge of the construction equipment industry in Saudi Arabia. You should be confident handling customer enquiries, coordinating with different departments and maintaining accurate operational records. The role requires the ability to manage customer communications, delivery coordination, stock reporting and billing-related responsibilities while maintaining attention to detail. A proactive attitude, effective time management and the ability to work collaboratively under pressure will be important for success.

About FAMCO KSA

FAMCO operates within Al-Futtaim Automotive and supports commercial vehicle and equipment-related business activities. The Customer Service Representative will contribute to FAMCO KSA operations by supporting customer communication, showroom coordination, order fulfilment and administrative processes