Client Care Specialist – Commercial Vehicles (Riyadh)

AlFuttaim; Riyadh; On-site; SAR 89,000 - 134,000; Full time

Job summary

Al-Futtaim Automotive’s FAMCO KSA in Riyadh is seeking a proactive Customer Service Representative to support commercial vehicle operations. You will act as the first point of contact for customers, coordinate showroom activities, handle orders, deliveries and invoicing, and work with Sales, Aftersales, Warehouse and Logistics to ensure accurate execution.

You will maintain records, prepare delivery documentation and assist with stock reporting, payments and receivables while delivering

Qualifications

• Bachelor's degree or equivalent qualification.
• Hands-on experience in the construction equipment industry in Saudi Arabia.
• Experience with stock reporting, invoicing, payments and delivery documentation is advantageous.
• Strong communication and organizational abilities in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for customers regarding sales, service and general enquiries.
• Respond to customer requests promptly, professionally and accurately.
• Coordinate customer enquiries with the Sales and Aftersales teams.
• Handle customer concerns and complaints in accordance with service standards.
• Maintain accurate records and assist with delivery documentation and reporting.

Skills

Customer service orientation

Verbal communication

Interpersonal skills

Organizational skills

Time management

Microsoft Office

SAP experience

Education

Bachelor's degree or equivalent

Tools

SAP

Microsoft Office

Job description

Al-Futtaim Automotive’s FAMCO KSA in Riyadh is seeking a proactive Customer Service Representative to support commercial vehicle operations. You will act as the first point of contact for customers, coordinate showroom activities, handle orders, deliveries and invoicing, and work with Sales, Aftersales, Warehouse and Logistics to ensure accurate execution.

You will maintain records, prepare delivery documentation and assist with stock reporting, payments and receivables while delivering