Customer Support

Embedded Shishya; Medina Province; On-site; SAR 66,960 - 111,600; Full time

Benefits offered by this job

Competitive compensation

Flexible remote working schedule

Training and onboarding support

Career growth in customer support

Performance-based incentives

Supportive remote team environment

Job summary

Embedded Shishya is seeking a Remote Customer Support Specialist fluent in Arabic to assist Arabic-speaking customers via email, chat, and phone, delivering timely, professional assistance.

You will troubleshoot issues, document interactions in CRM, and collaborate with teams to improve service quality. A strong communicator with empathy and the ability to multitask in a fast-paced, remote environment is essential.

Qualifications

• Fluency in Arabic (written and spoken) and good English skills.
• Strong communication and interpersonal abilities.
• Customer-focused mindset with empathy and patience.
• Ability to handle multiple tasks in a fast-paced environment.
• Basic computer skills and familiarity with digital tools.
• Problem-solving skills and attention to detail.
• Ability to work independently in a remote setting.
• Previous customer support experience is a plus.

Responsibilities

• Respond to customer inquiries via email, chat, or phone in Arabic (and English if required)
• Provide accurate information about products, services, and processes
• Maintain clear, professional, and empathetic communication
• Assist customers with troubleshooting and resolving common issues
• Identify root causes and guide customers through solutions
• Escalate complex or sensitive cases to appropriate teams
• Document all customer interactions in CRM or support systems
• Track open cases and follow up to ensure timely resolution
• Maintain accurate and up-to-date customer records
• Ensure all responses meet company quality and communication standards
• Handle complaints with professionalism and empathy
• Support continuous improvement by identifying recurring issues
• Work closely with internal teams to resolve customer concerns
• Participate in training sessions and team meetings
• Stay updated on product changes, policies, and procedures

Skills

Arabic fluency

English proficiency

Communication skills

Customer focus

Multitasking

Remote work

Problem-solving

Attention to detail

Tools

CRM systems

Email tools

Chat tools

Job description

Customer Support Specialist (Arabic) | Remote

We are actively seeking a detail-oriented Remote Customer Support (Arabic) Specialist to join our team. In this role, you will be responsible for delivering professional and timely support to Arabic-speaking customers through various communication channels. You will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience at every interaction. Strong communication skills in Arabic, excellent problem-solving ability, and attention to detail are essential for success in this remote position. Your contribution will play a key role in maintaining customer satisfaction and supporting the overall growth of our organization.

Key Responsibilities

Customer Communication

• Respond to customer inquiries via email, chat, or phone in Arabic (and English if required)
• Provide accurate information about products, services, and processes
• Maintain clear, professional, and empathetic communication

Issue Resolution

• Assist customers with troubleshooting and resolving common issues
• Identify root causes and guide customers through solutions
• Escalate complex or sensitive cases to appropriate teams

Case Management

• Document all customer interactions in CRM or support systems
• Track open cases and follow up to ensure timely resolution
• Maintain accurate and up-to-date customer records

Quality and Service Standards

• Ensure all responses meet company quality and communication standards
• Handle complaints with professionalism and empathy
• Support continuous improvement by identifying recurring issues

Team Collaboration

• Work closely with internal teams to resolve customer concerns
• Participate in training sessions and team meetings
• Stay updated on product changes, policies, and procedures

Required Skills and Qualifications

• Fluency in Arabic (written and spoken) and good English skills
• Strong communication and interpersonal abilities
• Customer-focused mindset with empathy and patience
• Ability to handle multiple tasks in a fast-paced environment
• Basic computer skills and familiarity with digital tools
• Problem-solving skills and attention to detail
• Ability to work independently in a remote setting
• Previous customer support experience is a plus

Technical Requirements

• Reliable high-speed internet connection
• Personal computer or laptop with updated operating system
• Quiet and professional workspace
• Familiarity with email, chat tools, and CRM systems (preferred)

What We Offer

• Competitive compensation
• Flexible remote working schedule
• Training and onboarding support
• Opportunities for career growth in customer support
• Performance-based incentives
• Supportive and collaborative remote team environment