Remote Arabic Customer Support Specialist | Growth & Flexibility

Embedded Shishya; Muhayil; On-site; SAR 90,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Flexible remote schedule

Training and onboarding support

Career growth opportunities

Job summary

Embedded Shishya is seeking a detail-oriented Remote Customer Support Specialist fluent in Arabic to join our team. You will handle inquiries via email, chat, or phone, provide accurate product information, and resolve issues with empathy to ensure a positive customer experience.

Strong Arabic communication, problem-solving, and the ability to work independently in a remote setting are essential. Prior customer support experience is a plus, and English skills help with cross-language support.

Qualifications

• Fluent in Arabic; good English skills.
• Strong communication and interpersonal abilities.
• Customer-focused mindset with empathy and patience.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond to inquiries via email, chat, or phone in Arabic (and English if required).
• Provide accurate information about products, services, and processes.
• Maintain clear, professional, and empathetic communication.
• Assist customers with troubleshooting and resolving common issues.
• Document interactions in CRM or support systems; track and follow up on cases.
• Ensure responses meet quality and communication standards.
• Collaborate with internal teams and participate in training sessions.

Skills

Arabic fluency

English proficiency

Communication skills

Problem-solving

Customer-focused

Remote work

Tools

CRM systems

Job description

Embedded Shishya is seeking a detail-oriented Remote Customer Support Specialist fluent in Arabic to join our team. You will handle inquiries via email, chat, or phone, provide accurate product information, and resolve issues with empathy to ensure a positive customer experience.

Strong Arabic communication, problem-solving, and the ability to work independently in a remote setting are essential. Prior customer support experience is a plus, and English skills help with cross-language support.