Customer Service - (Dammam - Eastern)

Maseera; Dammam; On-site; SAR 45,000 - 78,000; Full time

Job summary

Maseera is seeking a Customer Experience professional in Dammam to ensure a high-quality journey across touchpoints. You will understand customer needs, resolve inquiries, and support internal teams to maintain consistency.

You will handle inquiries via phone, email, chat, and social media, ensure timely resolutions, maintain records of interactions, and collaborate with other departments to improve processes and outcomes.

Qualifications

• Customer-focused and proactive
• Able to adapt to multiple customer service channels (phone, email, chat, social media, in-person)

Responsibilities

• Handle customer inquiries, requests, and feedback through various communication channels (phone, email, chat, social media, in-person, etc.).
• Ensure timely and professional resolution of customer issues and complaints.
• Maintain accurate records of customer interactions and follow up when needed.
• Collaborate with internal teams to improve processes and customer experience outcomes.

Job description

The Customer Experience is responsible for delivering a high-quality customer journey across multiple touchpoints. This role focuses on understanding customer needs, resolving inquiries, improving satisfaction, and supporting internal teams to ensure a consistent and positive customer experience. The ideal candidate is customer-focused, proactive, and able to adapt to different customer service channels and operational needs.

Key Responsibilities

• Handle customer inquiries, requests, and feedback through various communication channels (phone, email, chat, social media, in-person, etc.).
• Ensure timely and professional resolution of customer issues and complaints.
• Maintain accurate records of customer interactions and follow up when needed.
• Collaborate with internal teams to improve processes and customer experience outcomes.