Customer Service Specialist

Moyasar Financial Company; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Moyasar Financial Company is seeking a Customer Service Specialist to join our Business Operations team. You’ll work with merchants and customers, answering questions about payment services and helping with day-to-day support to ensure smooth experiences on our platform.

You’ll handle inquiries across channels, troubleshoot issues with internal teams, and track cases from onboarding through resolution. English and Arabic communication are essential, and fintech experience is a plus.

Qualifications

• Bachelor’s degree.
• Experience in customer service or customer support.
• Strong communication and problem-solving skills.
• Customer-focused with good follow-up skills.
• Comfortable handling multiple customer cases.
• Fintech, payments, or financial services experience is a plus.
• Arabic and English communication skills.

Responsibilities

• Handle merchant and customer inquiries through phone, email, and ticketing systems.
• Support merchants with questions related to our payment services and processes.
• Troubleshoot issues and coordinate with the right internal teams for resolution.
• Track and follow up on cases until they are resolved.
• Support merchants during onboarding and documentation requirements.
• Escalate complex or technical issues when needed.
• Maintain accurate records of customer interactions and cases.
• Identify recurring issues and help improve the overall customer experience.

Skills

Communication skills

Problem solving

Customer service

Follow-up

Multitasking

Arabic-English

Education

Bachelor’s degree

Job description

We’re looking for a Customer Service Specialist to join our Business Operations team at Moyasar.

You’ll work closely with our merchants and customers, helping them with questions, payment-related issues, and day-to-day support. You’ll make sure every case is followed up properly and provide a smooth experience when using our services.

About the Role

What You’ll Do

• Handle merchant and customer inquiries through phone, email, and ticketing systems.

• Support merchants with questions related to our payment services and processes.

• Troubleshoot issues and coordinate with the right internal teams for resolution.

• Track and follow up on cases until they are resolved.

• Support merchants during onboarding and documentation requirements.

• Escalate complex or technical issues when needed.

• Maintain accurate records of customer interactions and cases.

• Identify recurring issues and help improve the overall customer experience.

• Bachelor’s degree.

• Experience in customer service or customer support.

• Strong communication and problem-solving skills.

• Customer-focused with good follow-up skills.

• Comfortable handling multiple customer cases.

• Fintech, payments, or financial services experience is a plus.

• Arabic and English communication skills.