Merchant Growth & Relationship Manager

MOYASAR; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

MOYASAR is seeking a commercially minded Customer Relationship Manager to grow a portfolio of merchants and business customers in Saudi Arabia. The role focuses on retention, account growth, and increasing payment activity, with upselling and cross-selling opportunities.

The ideal candidate has 1–4 years in account management or merchant management in fintech, payments, banking, or e-commerce, and fluency in Arabic and English.

Qualifications

• Experience in account growth, customer retention, upselling, or cross-selling.
• Understanding of fintech, payments, e-commerce, or financial services is preferred.
• Strong relationship management skills with stakeholders.

Responsibilities

• Build and maintain relationships with merchant decision-makers and stakeholders.
• Monitor transaction volumes, payment activity, approval rates, and performance.
• Identify opportunities to increase transaction volumes and merchant usage.
• Execute upselling and cross-selling opportunities.
• Develop account growth plans to increase merchant revenue and activity.
• Manage merchant issues and escalations until resolution.
• Support merchant onboarding, activation, retention, and growth.
• Maintain CRM records of activities, visits, and follow-ups.
• Prepare portfolio reports covering performance and risks.

Skills

Account management

Merchant management

CRM

Upselling

Cross-selling

Data analysis

Communication

Negotiation

Bilingual

Education

Bachelor's degree

Job description

MOYASAR is seeking a commercially minded Customer Relationship Manager to grow a portfolio of merchants and business customers in Saudi Arabia. The role focuses on retention, account growth, and increasing payment activity, with upselling and cross-selling opportunities.

The ideal candidate has 1–4 years in account management or merchant management in fintech, payments, banking, or e-commerce, and fluency in Arabic and English.