Customer Service Representative - Medina, Saudi Arabia

Workato; Medina; On-site; SAR 61,000 - 73,000; Part time

Job summary

Workato in Medina, Saudi Arabia seeks a Part-time Customer Service Representative fluent in Hindi to join the team. You will handle calls, emails, and chats, delivering courteous support to Indian clients.

The role requires strong English communication, reliability to work rotating shifts, and the ability to work both independently and as part of a team. Training and a competitive starting salary are provided.

Qualifications

• Fluent in Hindi (written and spoken).
• Excellent English communication (written and spoken).
• Minimum high school diploma or equivalent; college degree preferred.
• Experience in a call center or customer service is an asset.
• Strong knowledge of Indian culture and customs.

Responsibilities

• Provide top-notch customer service to Indian clients.
• Handle calls, emails, and chats professionally.
• Address inquiries and complaints promptly.
• Troubleshoot product or service issues.
• Educate customers on policies and procedures.
• Maintain accurate records of interactions.
• Collaborate with team to resolve complex issues.
• Meet or exceed monthly performance metrics.

Skills

Hindi (Fluent)

English communication

Teamwork

Independent working

Education

High school diploma

Tools

Microsoft Office

Job description

Call center representative vacancy in Medina Saudi Arabia

Customer Service Representative - Medina, Saudi Arabia

We are hiring a Customer Service Representative to join our team in Medina, Saudi Arabia. The ideal candidate will be fluent in Hindi and have a strong understanding of Indian culture and customs. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our Indian clients through phone, email, and chat support. You will also handle inquiries, complaints, and provide solutions to ensure customer satisfaction. This is a part-time position with a starting salary of 1600$ per month.

Responsibilities

• Provide top-notch customer service to our Indian clients
• Handle incoming calls, emails, and chats professionally and courteously
• Address customer inquiries and complaints in a timely manner
• Troubleshoot technical issues related to our products or services
• Educate customers on company policies and procedures
• Keep accurate records of all customer interactions and transactions
• Collaborate with other team members to resolve complex issues
• Meet or exceed monthly performance metrics

Requirements

• Fluent in Hindi (written and spoken)
• Excellent communication skills in English (written and spoken)
• Minimum high school diploma or equivalent; college degree preferred
• Previous experience in a call center or customer service role is an asset
• Strong knowledge of Indian culture and customs
• Ability to work independently as well as part of a team
• Proficient computer skills including Microsoft Office Suite
• Flexibility to work rotating shifts including evenings, weekends, and holidays

If you are passionate about providing exceptional customer service and have a deep understanding of Indian culture, we would love to hear from you! This is an excellent opportunity for individuals looking for part-time work with competitive pay.