Customer Experience Specialist — Growth & Impact

Re Cruit Lytics HR; Medina; On-site; SAR 89,280 - 133,920; Full time

Benefits offered by this job

Competitive salary

Career development

Training and support

Collaborative environment

growth opportunities

Job summary

Re Cruit Lytics HR is seeking a Customer Service Representative to deliver outstanding support across phone, email, and chat channels. The role emphasizes accuracy, empathy, and timely responses while handling inquiries and transactions in line with company policies.

Ideal candidates bring strong verbal and written communication, problem-solving abilities, and a customer-first attitude. A professional, patient demeanor and team orientation are essential for success in this role.

Qualifications

• Strong verbal and written communication skills.
• Ability to provide excellent customer service and resolve issues professionally.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Customer-focused, patient, and detail-oriented attitude.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other channels in a professional and timely manner.
• Resolve customer concerns and service-related issues with effective solutions.
• Provide accurate information regarding products, services, policies, and procedures.
• Process customer requests, account updates, orders, returns, and other transactions.
• Maintain accurate records of interactions and resolutions in company systems.
• Collaborate with internal departments to resolve complex issues.
• Follow up with customers to ensure satisfaction and strong relationships.
• Meet established customer service standards and quality expectations.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem-solving

Organizational skills

Attention to detail

Team-oriented

Education

High school diploma or higher

Tools

Microsoft Office

Job description

Re Cruit Lytics HR is seeking a Customer Service Representative to deliver outstanding support across phone, email, and chat channels. The role emphasizes accuracy, empathy, and timely responses while handling inquiries and transactions in line with company policies.

Ideal candidates bring strong verbal and written communication, problem-solving abilities, and a customer-first attitude. A professional, patient demeanor and team orientation are essential for success in this role.