Remote Customer Support Specialist: Empathy & Solutions

PulseMediaNL; Dammam; On-site; SAR 157,000 - 247,000; Full time

Benefits offered by this job

Fully remote

Growth opportunities

Training onboarding

Collaborative culture

Equal opportunity

Job summary

PulseMediaNL is seeking a Customer Support Specialist for a fully remote role. You will respond to customer inquiries, troubleshoot issues, and guide users through solutions across email and live chat.

The role emphasizes empathy, clear communication, and maintaining high-quality service while collaborating with internal teams. You will document interactions, manage multiple conversations, and contribute to ongoing improvements in support content and processes.

Qualifications

• Experience in customer service roles or help desk environments.
• Strong written and verbal communication skills.
• Empathetic, patient, and customer-focused attitude.
• Comfortable working remotely and managing multiple conversations.

Responsibilities

• Respond to customer questions and support requests via email, live chat, and ticketing systems.
• Troubleshoot issues, provide clear step-by-step guidance, and resolve problems when possible.
• Escalate complex technical, billing, or account issues to the appropriate team.
• Document interactions and maintain up-to-date customer records in CRM systems.
• Collaborate with internal teams to resolve issues and share feedback for process improvements.
• Follow up on unresolved issues and keep customers informed of progress.

Skills

Customer service

Communication

Problem-solving

Remote work

Multitasking

Empathy

Attention to detail

Tech-savvy

Time management

Team collaboration

Job description

PulseMediaNL is seeking a Customer Support Specialist for a fully remote role. You will respond to customer inquiries, troubleshoot issues, and guide users through solutions across email and live chat.

The role emphasizes empathy, clear communication, and maintaining high-quality service while collaborating with internal teams. You will document interactions, manage multiple conversations, and contribute to ongoing improvements in support content and processes.