Remote Customer Experience Specialist

PulseMediaNL; Riyadh; On-site; SAR 157,000 - 210,000; Full time

Job summary

PulseMediaNL is seeking a Customer Support Specialist to assist customers through email, live chat, and support platforms. This fully remote role focuses on clear communication, issue resolution, and delivering a positive experience.

You will troubleshoot common problems, document interactions, escalate complex cases, and collaborate with operations, billing, sales, and product teams to improve processes. The ideal candidate is patient, empathetic, detail-oriented, and capable of working

Qualifications

• Experience in customer service or support roles.
• Excellent written and verbal communication.
• Ability to work remotely and manage multiple conversations.

Responsibilities

• Answer customer questions via email, live chat, and tickets.
• Provide accurate product information and guide customers through processes.
• Troubleshoot issues and escalate complex cases to the right team.
• Document interactions and maintain updated customer records.
• Collaborate with internal teams to improve support processes.

Skills

Excellent communication

Problem-solving

Customer-focused

Empathy

Attention to detail

Time management

Tools

CRM

Ticketing system

Live chat tools

Job description

PulseMediaNL is seeking a Customer Support Specialist to assist customers through email, live chat, and support platforms. This fully remote role focuses on clear communication, issue resolution, and delivering a positive experience.

You will troubleshoot common problems, document interactions, escalate complex cases, and collaborate with operations, billing, sales, and product teams to improve processes. The ideal candidate is patient, empathetic, detail-oriented, and capable of working