Onsite Customer Support Specialist - CX Champion

invygo; Riyadh; On-site; SAR 67,000 - 100,000; Full time

Job summary

Invygo is seeking a Customer Support Specialist to deliver world-class CX in the GCC markets. You will respond to inquiries via email, phone, or chat, provide accurate product and policy information, and coordinate with internal teams to resolve issues. The role emphasizes emotional intelligence and proactive problem-solving.

You will onboard new customers, guide them through the rental process, and maintain thorough records while working in a multicultural team with growth opportunities.

Qualifications

• Minimum of 3 years in a customer support role.
• Native English proficiency in verbal and written communication.
• Experience with customer support software/tools.

Responsibilities

• Respond professionally to customer inquiries via email, phone, or chat.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and coordinate with relevant departments to ensure satisfaction.
• Maintain detailed records of customer interactions and feedback.
• Identify and suggest improvements in the customer support process.
• Assist onboarding of new customers and guide them through the rental process.

Skills

Native English proficiency

Tools

Freshdesk

Freshchat

Ziwo

Job description

Invygo is seeking a Customer Support Specialist to deliver world-class CX in the GCC markets. You will respond to inquiries via email, phone, or chat, provide accurate product and policy information, and coordinate with internal teams to resolve issues. The role emphasizes emotional intelligence and proactive problem-solving.

You will onboard new customers, guide them through the rental process, and maintain thorough records while working in a multicultural team with growth opportunities.