Customer Experience Specialist

Ninja ?? نينجا; Al Khobar; On-site; SAR 42,000 - 66,000; Full time

Job summary

Ninja is seeking a Customer Service Agent to be the frontline representative, delivering outstanding support to customers across phone, email, and chat. You will handle inquiries, resolve issues, and ensure a positive customer experience across all interactions.

The role emphasizes collaboration with other departments, accurate CRM documentation, and ongoing product knowledge through training to continuously improve service delivery.

Qualifications

• High school diploma or equivalent; a bachelor's degree is a plus
• Previous experience in a customer service role, preferably in a fast-paced environment
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and a customer-centric mindset
• Proficiency in using customer service software and CRM systems
• Ability to work independently and as a part of a team
• Willingness to learn and adapt to new processes effectively

Responsibilities

• Respond to customer inquiries via phone, email, and chat, maintaining a friendly and professional demeanor
• Assist customers with their issues regarding orders, product information, and service-related queries
• Listen to customers' concerns and provide effective solutions in a timely manner
• Document customer interactions accurately and maintain up-to-date records in the CRM system
• Follow up with customers to ensure their issues are resolved to their satisfaction
• Collaborate with other departments to address customer needs and improve service delivery
• Participate in training sessions to enhance product knowledge and service skills
• Contribute feedback and ideas to improve the customer service process

Skills

Communication skills

Problem solving

CRM software

Teamwork

Learning agility

Education

High school diploma

Bachelor's degree

Tools

CRM systems

Job description

Ninja is seeking a Customer Service Agent to be the frontline representative, delivering outstanding support to customers across phone, email, and chat. You will handle inquiries, resolve issues, and ensure a positive customer experience across all interactions.

The role emphasizes collaboration with other departments, accurate CRM documentation, and ongoing product knowledge through training to continuously improve service delivery.