Customer Experience Specialist, Delivery App Support

MRSOOL Inc.; Riyadh; On-site; SAR 67,000 - 112,000; Full time

Benefits offered by this job

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Performance-based incentives

Annual learning stipend

Mentorship and autonomy

Job summary

Mrsool Inc. is hiring a Customer Service Representative to deliver exceptional support across the app and services. You will respond to customer inquiries by phone, email, and live chat, resolve issues promptly, and assist users with technical app guidance.

You will coordinate with technical, shipping, and marketing teams to ensure smooth operations and satisfaction. The role emphasizes problem solving, account management, and delivering a high-quality customer experience in a fast-paced,

Qualifications

• Bachelor's or diploma required; related field preferred.
• 1+ year of customer service experience, ideally in delivery apps or tech.
• Strong verbal and written communication; proficient with computer apps and CRM software.
• Ability to handle multiple inquiries, work under pressure, and resolve issues quickly.

Responsibilities

• Respond to inquiries via phone, email, and live chat.
• Resolve complaints and issues to ensure customer satisfaction.
• Provide technical app support and guidance on service use.
• Track orders and address delays during delivery.

Skills

Communication

CRM proficiency

Multitasking

Pressure management

Education

Diploma or Bachelor's degree

Tools

CRM software

Job description

Mrsool Inc. is hiring a Customer Service Representative to deliver exceptional support across the app and services. You will respond to customer inquiries by phone, email, and live chat, resolve issues promptly, and assist users with technical app guidance.

You will coordinate with technical, shipping, and marketing teams to ensure smooth operations and satisfaction. The role emphasizes problem solving, account management, and delivering a high-quality customer experience in a fast-paced,