Delivery Operations Specialist (Part-Time)

Mrsool; Riyadh; On-site; SAR 39,000 - 55,000; Part time

Job summary

Mrsool in Saudi Arabia is seeking a Part-Time Logistics Operations Specialist to support daily orders from assignment to final delivery or return. The role emphasizes organization, responsiveness, and coordination with drivers, merchants, and customers, with a 4-hour work day plus a 30-minute break.

You will monitor orders, manage delays, and ensure accurate status updates across the system, maintaining clear communication with all parties to ensure successful on-time deliveries.

Qualifications

• Good communication and coordination skills.
• Strong follow-up and attention to detail.
• Ability to handle multiple orders and issues at the same time.
• Comfortable communicating with drivers, merchants, and customers.
• Basic computer and system skills.
• Ability to work in a fast-paced operational environment.
• Previous experience in logistics, delivery ops or customer service is a plus.
• Arabic is required; basic English preferred.

Responsibilities

• Monitor and follow up on daily orders to ensure timely delivery.
• Coordinate with drivers and merchants regarding order status and delays.
• Track problematic orders and follow up until resolved.
• Contact customers to confirm delivery or coordinate returns.
• Coordinate returns of unsuccessful or cancelled orders to merchants.
• Update order statuses accurately in the system.
• Handle order assignment and reassignment as needed.
• Communicate with drivers and ops teams via WhatsApp groups.
• Escalate urgent cases to relevant teams when necessary.
• Maintain clear communication to ensure orders are completed correctly.

Skills

Communication

Coordination

Attention to detail

multitasking

Basic IT skills

Arabic required

Job description

Mrsool in Saudi Arabia is seeking a Part-Time Logistics Operations Specialist to support daily orders from assignment to final delivery or return. The role emphasizes organization, responsiveness, and coordination with drivers, merchants, and customers, with a 4-hour work day plus a 30-minute break.

You will monitor orders, manage delays, and ensure accurate status updates across the system, maintaining clear communication with all parties to ensure successful on-time deliveries.