Customer Experience Specialist — Delivery App Support

Mrsool; Riyadh; On-site; SAR 134,000 - 179,000; Full time

Benefits offered by this job

Inclusive environment

Performance-based incentives

Learning stipend

Mentorship and autonomy

Job summary

Mrsool is seeking a Customer Service Representative to join our team in Riyadh. You will handle inquiries related to the app and services, resolve issues efficiently, and collaborate with cross-functional teams to ensure customer satisfaction.

The role emphasizes delivering exceptional user experiences and supporting growth in a fast-paced delivery platform. Ideal candidates have a diploma or bachelor’s degree, at least one year in customer service, and strong communication skills, with

Qualifications

• Diploma or Bachelor's degree in a related field.
• At least 1 year of customer service experience.
• Strong communication and CRM skills.

Responsibilities

• Respond to inquiries via phone, email, and live chat.
• Resolve complaints and issues with timely solutions.
• Provide technical app guidance and support for users.
• Track order status and address delays during delivery.
• Assist customers in updating account information.
• Guide customers on how to use the app efficiently.
• Aim to meet service goals and KPIs.
• Coordinate with technical, shipping, and marketing teams to resolve issues.
• Record interactions and prepare regular performance reports.
• Suggest improvements to enhance user experience.

Skills

Strong communication

CRM software

Multitasking

Education

Diploma or Bachelor's degree

Job description

Mrsool is seeking a Customer Service Representative to join our team in Riyadh. You will handle inquiries related to the app and services, resolve issues efficiently, and collaborate with cross-functional teams to ensure customer satisfaction.

The role emphasizes delivering exceptional user experiences and supporting growth in a fast-paced delivery platform. Ideal candidates have a diploma or bachelor’s degree, at least one year in customer service, and strong communication skills, with