Customer Experience Specialist

Emdad By Elm; Saudi Arabia; On-site; SAR 33,000 - 67,000; Full time

Job summary

Emdad By Elm in Saudi Arabia seeks a customer service representative to deliver an exceptional customer experience by efficiently handling inquiries and building positive relationships.

You will respond to inquiries, handle complaints, and follow up until closure, using Microsoft Office and basic computer skills. This is a full-time position focused on customer satisfaction and smooth service delivery.

Qualifications

• Experience in customer service or call center is a plus.
• Strong communication and problem-solving abilities are required.
• Proficiency with Microsoft Office and basic computer skills.

Responsibilities

• Handle customer complaints, provide appropriate solutions, and follow up until closure.
• Respond to customer inquiries.
• Maintain timely and accurate records of interactions using standard office software.

Skills

Customer service

Communication skills

Problem solving

Education

High school diploma or higher

Tools

Microsoft Office

Job description

Emdad By Elm in Saudi Arabia seeks a customer service representative to deliver an exceptional customer experience by efficiently handling inquiries and building positive relationships.

You will respond to inquiries, handle complaints, and follow up until closure, using Microsoft Office and basic computer skills. This is a full-time position focused on customer satisfaction and smooth service delivery.