Customer Experience & Service Excellence Specialist

FBR Holding Company; Jeddah; On-site; SAR 60,000 - 90,000; Full time

Job summary

FBR Holding Company in Jeddah is seeking a Customer Service and Experience Specialist to handle customer requests and manage cases from start to finish. You will work to improve the overall experience while adhering to service levels and data-protection policies.

The role requires a Bachelor's degree in business or a related field, plus prior customer service or experience work, clear communication, and disciplined follow-up and escalation of issues.

Qualifications

• Bachelor’s degree in business or a related field.
• Experience in customer service or experience work.
• Clear communication and disciplined case follow-up and escalation.

Responsibilities

• Handle customer requests and follow cases through closure.
• Improve experience quality within service levels.
• Adhere to approved data-protection channels when handling requests.

Skills

Clear communication

Case management

Escalation handling

Education

Bachelor’s degree in business

Job description

FBR Holding Company in Jeddah is seeking a Customer Service and Experience Specialist to handle customer requests and manage cases from start to finish. You will work to improve the overall experience while adhering to service levels and data-protection policies.

The role requires a Bachelor's degree in business or a related field, plus prior customer service or experience work, clear communication, and disciplined follow-up and escalation of issues.