Customer Experience & Orders Specialist

Medicals International; Riyadh; On-site; SAR 67,000 - 89,000; Full time

Job summary

Medicals International is seeking a customer service representative to handle internal and external customer requests with efficiency and accuracy. You will respond to queries by phone, coordinate with the sales team, and process orders via phone and email, ensuring timely delivery and customer satisfaction.

The role also involves handling returns, special orders, and reporting daily activities to the CS Manager, while adhering to the company’s quality management system.

Qualifications

• Bachelor's degree preferred.
• 0-2 years of experience external to MI.
• Good knowledge of Microsoft Office applications.

Responsibilities

• Answers and processes customer queries over the phone.
• Coordinates with sales team and processes orders by phone.
• Handles inter-office orders via email system.
• Coordinates with delivery team to ensure on-time orders.
• Processes returns and handles special orders per procedure.
• Prepares daily activity and achievement reports for supervisor.

Skills

Customer service

Phone support

Coordination

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Medicals International is seeking a customer service representative to handle internal and external customer requests with efficiency and accuracy. You will respond to queries by phone, coordinate with the sales team, and process orders via phone and email, ensuring timely delivery and customer satisfaction.

The role also involves handling returns, special orders, and reporting daily activities to the CS Manager, while adhering to the company’s quality management system.