Customer Service Officer

Medicals International; Riyadh; On-site; SAR 67,000 - 89,000; Full time

Job summary

Medicals International is seeking a customer service representative to handle internal and external customer requests with efficiency and accuracy. You will respond to queries by phone, coordinate with the sales team, and process orders via phone and email, ensuring timely delivery and customer satisfaction.

The role also involves handling returns, special orders, and reporting daily activities to the CS Manager, while adhering to the company’s quality management system.

Qualifications

• Bachelor's degree preferred.
• 0-2 years of experience external to MI.
• Good knowledge of Microsoft Office applications.

Responsibilities

• Answers and processes customer queries over the phone.
• Coordinates with sales team and processes orders by phone.
• Handles inter-office orders via email system.
• Coordinates with delivery team to ensure on-time orders.
• Processes returns and handles special orders per procedure.
• Prepares daily activity and achievement reports for supervisor.

Skills

Customer service

Phone support

Coordination

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

To handle & process internal and external customers’ requests in the most efficient way and to ensure customer satisfaction.

Duties & Responsibilities & Standards of Performance:

• 1.Answers & processes customer’s queries & requests over the phone.
• 2.Answers, coordinates with & processes sales team members’ queries and placement of orders over the phone.
• 3.Answers & processes inter-office orders over the e-mail system.
• 4.Coordinates with sales team and accounts receivables manager before processing of orders.
• 5.Takes and invoices sales orders based on the price list and the exception list and follow up on the processing of their requests.
• 6.Coordinates with the delivery team and makes sure customers receive their orders on time.
• 7.Processes customers’ complaints through the right channels.
• 8.Processes returned goods as per the respective procedure.
• 9.Coordinates & follows up with the store keeper, making sure he/she is preparing orders in the most efficient & effective way and as per company’s regulations & protocol and follow up on the schedule of delivery team prepared by him/her.
• 10.Handles the processing of special orders of items and is responsible for following up on them.
• 11.Keeps a record of all special items ordered.
• 12.Prepares reports to CS Manager about no. of invoices per day, total sales…etc.
• 13.Prepares & submits a daily report about his daily activities & achievements & submits it to his/her supervisor.
• 14.Responsible for abiding by & actively participating in Medicals International Quality Management system)

Knowledge:

• a. Educational Background:
• A bachelor's degree is preferred.
• b. Professional Background:
• 0-2 years of experience external to MI.
• Specific Knowledge:
• Good knowledge of Microsoft Office (Word, Excel,Power point & e-mail system…)