Operations Team Lead - Call Center Coach & KPIs

Concentrix; Riyadh Region; On-site; SAR 60,000 - 80,000; Full time

Job summary

A global customer engagement company in the Riyadh Region is seeking a qualified Operations Team Leader to oversee call center operations. The successful candidate will be responsible for supervising a team, ensuring performance metrics are met, and coaching team members to drive results. This mid-senior level position requires strong communication skills and the ability to work under pressure in a full-time capacity. A flexible schedule is necessary to adapt to business needs.

Qualifications

• Two to four years of relevant experience preferred.
• Ability to lead and mentor a team effectively.
• Willingness to work a flexible schedule.

Responsibilities

• Supervise day-to-day activities of call center associates.
• Ensure performance metrics are achieved.
• Provide coaching and training to team members.

Skills

Coaching

Communication skills

Motivation

Multi-tasking

Prioritization

Education

Associate's degree

Job description

A global customer engagement company in the Riyadh Region is seeking a qualified Operations Team Leader to oversee call center operations. The successful candidate will be responsible for supervising a team, ensuring performance metrics are met, and coaching team members to drive results. This mid-senior level position requires strong communication skills and the ability to work under pressure in a full-time capacity. A flexible schedule is necessary to adapt to business needs.