Customer Care Specialist — Remote, Growth & Impact

Hala group; Riyadh; Hybrid; SAR 89,000 - 167,000; Full time

Benefits offered by this job

Remote work options

In-office & hybrid setup

Competitive compensation

Annual learning stipend

Career development & training

Job summary

HALA, a leading fintech in the MENAP region, invites a Call Center Supervisor to join its expanding team in Riyadh. You will oversee daily call center operations, ensure high customer satisfaction, and manage escalation handling for Sama accounts.

The role requires 2–4 years in a similar position, fluent English and Arabic, and strong knowledge of compliance. HALA offers a flexible mix of remote, in-office and hybrid work, competitive compensation, and ongoing training.

Qualifications

• 2-4 years of experience in a similar role.
• Proven experience in Financial Sector is required.
• Previous experience with Call center (as a Supervisor)

Responsibilities

• Identify and assess Sama's needs to achieve satisfaction
• Build sustainable relationships and trust with SAMA representatives through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Maintain Call Center KPI's.
• Follow communication procedures, guidelines and policies

Skills

MS Office

English & Arabic

Compliance knowledge

Education

Bachelor degree in business

Job description

HALA, a leading fintech in the MENAP region, invites a Call Center Supervisor to join its expanding team in Riyadh. You will oversee daily call center operations, ensure high customer satisfaction, and manage escalation handling for Sama accounts.

The role requires 2–4 years in a similar position, fluent English and Arabic, and strong knowledge of compliance. HALA offers a flexible mix of remote, in-office and hybrid work, competitive compensation, and ongoing training.