SAMA Customer Care Specialist New Riyadh, Riyadh, Saudi Arabia

Hala group; Riyadh; On-site; SAR 89,000 - 167,000; Full time

Benefits offered by this job

Remote work options

In-office & hybrid setup

Competitive compensation

Annual learning stipend

Career development & training

Job summary

HALA, a leading fintech in the MENAP region, invites a Call Center Supervisor to join its expanding team in Riyadh. You will oversee daily call center operations, ensure high customer satisfaction, and manage escalation handling for Sama accounts.

The role requires 2–4 years in a similar position, fluent English and Arabic, and strong knowledge of compliance. HALA offers a flexible mix of remote, in-office and hybrid work, competitive compensation, and ongoing training.

Qualifications

• 2-4 years of experience in a similar role.
• Proven experience in Financial Sector is required.
• Previous experience with Call center (as a Supervisor)

Responsibilities

• Identify and assess Sama's needs to achieve satisfaction
• Build sustainable relationships and trust with SAMA representatives through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Maintain Call Center KPI's.
• Follow communication procedures, guidelines and policies

Skills

MS Office

English & Arabic

Compliance knowledge

Education

Bachelor degree in business

Job description

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.

HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.

Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank.

Education

Bachelor degree in business, or any equivalent field of studies

The education levels can be replaced by years of experience

Experience

2-4years of experience in a similar role

Proven experience in Financial Sector is required

Previous experience with Call center (as a Supervisor)

Skills

Computer Skills: Advanced in Microsoft Office Tools

Languages: Fluent in English and Arabic

Advanced knowledge of compliance and regulations

Core Competencies

Team Synergy & Development: Proficiency Level - ADVANCED

Business Acumen & Diligence: Proficiency Level - ADVANCED

Tasks & Responsibilities:

• Identify and assess Sama's needs to achieve satisfaction
• Build sustainable relationships and trust with SAMA representatives through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Maintain Call Center KPI's.
• Follow communication procedures, guidelines and policies

What We Offer You

We believe you will love working at HALA!

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
• You will be given a lot of responsibility and trust.We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.