Senior Fintech Customer Care Supervisor

HALA; Riyadh; Hybrid; SAR 89,000 - 134,000; Full time

Job summary

HALA is a leading fintech in the MENAP region that empowers SMEs with cutting-edge financial and technological tools. We are seeking a Call Center Supervisor with 2–4 years of experience to lead a team, ensure quality service, and drive customer satisfaction.

Requirements include a bachelor’s degree in business, fluency in English and Arabic, and strong knowledge of compliance. Join HALA to work in a dynamic environment with growth opportunities and competitive rewards, including hybrid work

Qualifications

• Bachelor degree in business or equivalent field.
• 2–4 years of experience in a similar role.
• Proven experience in financial sector is required.
• Previous experience with Call center (as a Supervisor).

Responsibilities

• Identify and assess Sama’s needs to achieve satisfaction
• Build sustainable relationships and trust with SAMA representatives through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Maintain Call Center KPI’s.
• Follow communication procedures, guidelines and policies

Skills

Microsoft Office

English

Arabic

Compliance

Education

Bachelor's degree in business

Job description

HALA is a leading fintech in the MENAP region that empowers SMEs with cutting-edge financial and technological tools. We are seeking a Call Center Supervisor with 2–4 years of experience to lead a team, ensure quality service, and drive customer satisfaction.

Requirements include a bachelor’s degree in business, fluency in English and Arabic, and strong knowledge of compliance. Join HALA to work in a dynamic environment with growth opportunities and competitive rewards, including hybrid work