Customer Care Officer (Call center)

Majid Al Futtaim; Riyadh; On-site; SAR 67,000 - 100,000; Full time

Job summary

Majid Al Futtaim Holding is seeking an Officer - Customer Care and Services (Call Center) to join the Head Office in KSA. You will handle daily customer inquiries and ensure impeccable service, providing guidance and resolving basic issues in a fast-paced environment.

Prerequisites include a Bachelor's degree, 1 year in a call center, and strong communication with fluent English. This role offers on-site work at the Riyadh area within the MA Futtaim Retail division.

Qualifications

• Bachelor's degree in a related field.
• 1 year of experience in call center.
• Strong communication and problem solving skills.
• Proffiency in English is a must.

Responsibilities

• Provide guidance to customers when required.
• Solve basic complaints.
• Assist with exchanges and refunds when applicable.
• Follow guidelines and procedures to ensure impeccable service.
• Participate in professional development opportunities to improve leadership and technical skills pertaining to the direct line of work.
• Apply and follow MAF Retail’s Human Capital and corporate policies, relevant procedures and instructions.

Skills

Communication

Problem solving

English proficiency

Education

Bachelor's degree

Job description

BUSINESS INTRODUCTION

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE

Officer - Customer Care and Services (Call Center) | MAF Retail | Head Office KSA

ROLE SUMMARY

The Officer - Customer Care and Services is responsible for the day to day operations related to customer care and services. The Role holder is also responsible to attend to customer queries and ensuring implacable service.

ROLE PROFILE

• Provide guidance to customers when required


• Solve basic complaints


• Assist with exchanges and refunds when applicable


• Follow guidelines and procedures to ensure impeccable service


• Participate in professional development opportunities to improve leadership and technical skills pertaining to the direct line of work


• Apply and follow MAF Retail’s Human Capital and corporate policies, relevant procedures and instructions

REQUIREMENTS

• Bachelor's degree in a related field


• 1 year of experience in call center


• Strong communication and problem solving skills


• Proffiency in English is a must

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!


• Work in a friendly environment, where everyone shares positive vibes and excited about our future.


• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.