Corporate IT Support Specialist (2023211)

Nahdi Medical Co.

Jeddah

On-site

SAR 24,000 - 36,000

Full time

2 days ago

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Job summary

Nahdi Medical Co. in Jeddah seeks a capable IT Support Technician to act as the first line of IT support for users, addressing hardware and software issues and ensuring standardization across Nahdi's operations.

Responsibilities include hardware/software maintenance, asset inventory, and onboarding new hires with user accounts and access. BSc in IT and 1–2 years’ experience preferred; Arabic and English skills advantageous.

Qualifications

BSc in IT or related field.
1–2 years of IT support experience.
Proficiency in MS Office and basic networking.

Responsibilities

Handle hardware and software issues/Requests via email/system alerts within SLA or reassign to IT team.
Prepare receiving forms for new hardware and archive related documents for asset management.
Execute onboarding tickets for new hires, including creating email users, Windows installation, and required applications access.
Maintain IT hardware assets through warranty reviews and vendor coordination; ensure on-time maintenance.
Maintain users' software and applications (antivirus, Office) with timely updates to prevent conflicts.
Keep up-to-date with new IT trends and technologies.

Skills

Technical support

Customer service

English proficiency

Education

BSc in IT

Tools

MS Windows deployment

Windows installation

Networking basics

Infra knowledge

Job description

Job Description

Act as the first level of IT technical support to Nahdi users regarding the hardware and software to facilitate Nahdi's operations, maintain all the hardware devices and the software, and ensure standardization

Job Description

Accountabilities

Hardware & Software Issues/Requests:
Receive Nahdi users' software and hardware issues/requests through e-mail, system alerts…etc to solve the issue directly within the agreed Service Level Agreement (SLA) or reassign to the concerned IT team.
Prepare the receiving form to Nahdi users of the new hardware received and archive all the related documents to ensure proper asset management.
New Hires:
Execute the tickets -received from the supervisor- of the new hires through the creation of e-mail user, windows installation, the approved required applications, access on the business domain….etc to ensure providing the IT services as per the job profile.
Hardware & Software:
Ensure the maintenance of Nahdi hardware though the review of the warranty (expiry date and specifications) the preparation of the receiving form -to be signed by the vendor- and the communication with the contracted vendors to ensure on-time maintenance.
Maintain the IT support asset inventory through the check of the hardware per the monthly periodic maintenance plan, receiving the new hardware devices and preparation of the hardware for the usage to meet the business requirements.
Maintain the users' software and applications (such as antivirus, Microsoft Office…etc.) through ensuring the timely update per the monthly periodic maintenance plan to prevent software conflict with old versions and upgrades and to ensure compatibility with the business use.
Trends & Technologies:
Keep up-to-date with new trends and technologies in IT field