Consumer Product Manager

SOUM; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

Soum is seeking a Consumer Product Manager to own the buyer and seller experiences across the app and web in a Riyadh-based role. You will influence conversion, retention, and trust by turning consumer insights into impactful features, working cross-functionally with design, engineering, operations, and commercial teams.

You will shape subscriptions for electronics and cars, manage end-to-end experiments, and ensure a high-quality Arabic-first experience for Saudi customers, while aligning with

Qualifications

• 2–4 years of product management experience on consumer-facing digital products such as marketplaces, e-commerce, fintech or consumer apps.
• Proven track record of shipping consumer features that move measurable metrics.
• Strong consumer intuition backed by data and ability to explain impact.
• Experience with mobile (iOS/Android) and web development in an agile setting.
• Excellent communication and stakeholder management across operations, commercial and tech.

Responsibilities

• Own the roadmap for core consumer areas (buyer/seller journeys or subscriptions) prioritising by impact on conversion, retention, GMV and trust.
• Develop deep understanding of customers via interviews, usability testing, reviews and data.
• Optimise end-to-end marketplace funnel: listing, search, product pages, checkout, payments, delivery and post-purchase.
• Design and improve trust features (condition grading, inspection reports, verified sellers, buyer protection, pricing).
• Shape subscription products for electronics and cars: value proposition, packaging, onboarding, engagement, retention.
• Translate problems into PRDs and user stories; run agile delivery from discovery to release.
• Champion Arabic-first bilingual UX with RTL design and localisation for Saudi users.
• Run experiments: hypotheses, A/B tests, metrics, and data-informed scaling or killing decisions.
• Monitor core KPIs: conversion, listing-to-sale, activation, repeat purchases, retention, NPS, complaints.
• Collaborate with Operations, Marketing & Growth, and Finance to ensure end-to-end impact of changes.
• Keep tabs on regional/global marketplaces and bring best ideas back to Soum.

Skills

Product management

Data-driven decisions

Mobile & web

Communication & stakeholder mgmt

Arabic language

English fluency

Tools

Amplitude

Mixpanel

GA4

SQL

Job description

About Soum

Soum is a fast-growing B2C marketplace based in Riyadh, connecting buyers and sellers of used electronics and used cars across Saudi Arabia through our website and mobile app. Everything we do is built on trust: buyers need confidence in what they are getting, and sellers need confidence they will be paid fairly and quickly. With the recent launch of our subscription model for electronics and cars, Soum is building the go-to recommerce platform in the Kingdom.

About the Role

The Consumer Product Manager owns the experience our customers touch every day: how buyers discover, evaluate, pay for and receive a used phone or car, and how sellers list, price and get paid for what they sell. You will be the voice of the Soum customer inside the product team, turning deep consumer insight into features that grow conversion, repeat purchase and trust in the platform.

You will work across the app and web, partnering with design, engineering, operations and commercial teams to ship quickly and learn from what we ship.

Key Responsibilities

• Own the roadmap for a core consumer area (such as the buyer journey, the seller journey or subscriptions), prioritising ruthlessly by impact on conversion, retention, GMV and customer trust.

• Build a deep, continuous understanding of Soum's customers through user interviews, usability testing, app reviews, customer support tickets and behavioural data.

• Optimise the end-to-end marketplace funnel: listing creation, search and discovery, product pages, checkout and payments (Mada, Apple Pay, BNPL), delivery tracking, returns and post-purchase experience.

• Design and improve trust features that make buying used feel safe, including device condition grading, car inspection reports, verified sellers, buyer protection, ratings and transparent pricing.

• Shape the subscription products for electronics and cars: the value proposition, packaging, onboarding, engagement and retention, working closely with Commercial and Finance on unit economics.

• Translate problems into clear PRDs, user stories and acceptance criteria, and run agile delivery with design and engineering, from discovery through release and iteration.

• Champion an Arabic-first, bilingual experience with high-quality RTL design and localisation for Saudi customers.

• Run a disciplined experimentation practice: form hypotheses, design A/B tests, define success metrics and make fast, evidence-based decisions on what to scale or kill.

• Monitor and report on core consumer KPIs, including conversion rate, listing-to-sale rate, activation, repeat purchase, subscription retention, NPS and customer complaints.

• Partner cross-functionally with Operations (inspection, logistics, customer service), Marketing and Growth (acquisition, CRM), and Finance to make sure product changes work end to end, not just on screen.

• Keep a close eye on regional and global marketplaces and recommerce players, and bring the best ideas back to Soum, adapted for our customers.

Requirements

• 2–4 years of product management experience on consumer-facing digital products such as marketplaces, e-commerce, fintech or consumer apps.

• A proven track record of shipping consumer features that moved measurable business metrics, and the ability to explain exactly how.

• Strong consumer intuition backed by data: comfortable with product analytics tools (e.g. Amplitude, Mixpanel, GA4), funnel analysis and A/B testing; working SQL is a strong plus.

• Hands-on experience building for mobile (iOS and Android) and web.

• Solid understanding of two-sided marketplace dynamics, including supply and demand balance, liquidity, trust and pricing.

• Experience working closely with designers and engineers in an agile environment, with clear written specs and sharp prioritisation.

• Excellent communication and stakeholder management, able to align operations, commercial and tech teams around a decision.

• A true owner who moves fast, takes decisions with incomplete information and cares more about outcomes than output.

• Fluent English; Arabic is a strong plus.

Nice to Have

• Experience with KSA or GCC consumers, Arabic/RTL products and local payment methods.

• Background in used goods, recommerce, automotive or subscription businesses.