Clinical Applications Specialist – Ophthalmology / Middle East

Alcon; Riyadh; On-site; SAR 240,000 - 420,000; Full time

Job summary

Alcon is seeking a Clinical Applications Specialist based in Jeddah to train healthcare professionals on Cataract and Refractive Surgical Device products and provide on-site or remote support across the Middle East. The role requires a clinical background in ophthalmology, strong English and Arabic communication, and willingness to travel up to 50% domestically and internationally.

You will collaborate with Clinical Applications management and Medical Safety, conduct product demonstrations at

Qualifications

• Full professional proficiency in English and Arabic, including written and verbal communication.
• Solid clinical background in ophthalmology and a willingness to learn.

Responsibilities

• Provide technical and clinical training, education, and on-site or remote support to surgeons and OR staff on Alcon device use.
• Respond to customer inquiries with scientific and technical information; refer questions on unapproved use as per protocol.
• Ensure successful implementation of equipment and software upgrades and support new installations and troubleshooting with Field Service Engineers.
• Document site visits using reporting tools and report adverse events to Medical Safety.
• Collaborate with management and Medical Safety for root cause analysis of adverse events; provide physician feedback as needed.

Skills

English & Arabic proficiency

Interpersonal skills

Travel readiness

Education

Bachelor's degree

Advanced healthcare education (advantage)

Job description

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

With 80 years of experience, we are the world's largest advanced eye care technology company. As a Clinical Applications Specialist based in Jeddah supporting hospitals & clinics in the Middle East, you will be trusted to work on training healthcare professionals and ensuring the safe and effective use of Alcon products at customer sites across the region.

Please note: Saudi Nationality only.

In this role, a typical day will include:

• Provide technical and clinical training, education, and continuous on-site or remote support to surgeons and OR staff on the approved use of Alcon’s Cataract and Refractive Surgical Device products
• Respond to customer inquiries by delivering accurate scientific and technical information related to the approved use of Alcon devices; refer any questions regarding unapproved use as per protocol
• Ensure successful implementation of equipment and software upgrades at clinical sites, and support new installations and troubleshooting in collaboration with Field Service Engineers
• Document each site visit clearly and accurately using standardized reporting tools; report all adverse events and device deficiencies to Medical Safety in accordance with company procedures
• Collaborate with Clinical Applications management and Medical Safety for root cause analysis of adverse events and to provide physician feedback when requested; respond to unsolicited device-related information requests per SOPs and compliance guidelines
• Participate in medical congresses, fellowships, conferences, exhibits, seminars, and wet-labs as assigned; assist with product demonstrations at conventions and maintain required clinical certifications to fulfill responsibilities

WHAT YOU’LL BRING TO ALCON:

• Bachelor’s degree required; advanced education in a healthcare-related field is an advantage
• Minimum of 5 years of relevant professional experience in a clinical or medical device setting
• Full professional proficiency in both English and Arabic, including written and verbal communication
• Solid clinical background in ophthalmology, with a demonstrated eagerness to continuously learn and develop
• Strong interpersonal skills, with a proactive and positive approach to challenges and collaboration
• Willingness and ability to travel up to 50% domestically and internationally to support training and business needs.

HOW YOU CAN THRIVE AT ALCON:

• Strong focus on personal growth with individual development plans and career advancement opportunities, plus comprehensive benefits for you and your family
• No office-based work necessary; on-site presence in clinics required;
• Contribution to the quality and compliance of innovative medical solutions
• Supportive, collaborative culture with knowledge sharing, recognition programs, and an open team environment in a market-leading, multinational team

Alcon Careers

"See your impact" under https://alcon.com/about-us/careers