Client Onboarding Specialist

Mozn; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Benefits offered by this job

competitive compensation

top-tier health insurance

an enabling culture

fun and dynamic workplace

embracing diversity and individuality

Job summary

Mozn is seeking a Client Onboarding Specialist to deliver a seamless onboarding experience for FOCAL customers. You will be the main contact throughout onboarding, ensuring successful platform implementation, user enablement, and go-live readiness.

Responsibilities include training client teams, coordinating with internal teams, and maintaining onboarding documentation while handling multiple onboarding projects concurrently.

Qualifications

• 2-5 years of experience in Client Onboarding or similar role.
• Experience managing onboarding projects and coordinating multiple stakeholders.
• Strong communication and interpersonal skills.
• Excellent organizational and project management skills.
• Fluency in Arabic and English (written and spoken).

Responsibilities

• Own the end-to-end onboarding journey for FOCAL clients.
• Act as the primary point of contact for clients through onboarding to go-live.
• Deliver platform training sessions to client teams.
• Coordinate with internal teams to keep workstreams on schedule.
• Track and resolve technical inquiries and feature requests during onboarding.
• Maintain onboarding documentation and status tracking across all active clients.
• Manage multiple concurrent client onboardings.
• Hand off completed onboardings to Customer Success post go-live.
• Identify recurring onboarding blockers or process gaps and propose improvements.

Skills

Communication skills

Project management

Relationship building

Organizational skills

Multitasking

Training delivery

Arabic language

English language

Job description

About Mozn

MOZN is a leading Enterprise AI company enabling organizations to make informed decisions in two critical domains: Financial Crime Prevention and Enterprise Knowledge Intelligence. We're a diverse, collaborative team of innovators united by a shared purpose: to build AI that delivers tangible business value, builds trust, and empowers people and organizations with augmented intelligence. Our culture is built on the relentless pursuit of excellence and meaningful impact. If you're passionate about working alongside exceptional talent on world-class AI, and you want the autonomy and runway to do the best work of your career, join us in shaping the future of intelligent enterprises.

About the role

We are looking for a Client Onboarding Specialist to join our team and help deliver a seamless onboarding experience for FOCAL customers. In this role, you will be the primary point of contact for clients throughout their onboarding journey, ensuring successful platform implementation, user enablement, and go-live readiness.

What you'll do

• Own the end-to-end onboarding journey for FOCAL clients
• Act as the primary point of contact for clients throughout the entire onboarding process, from kickoff to go-live
• Deliver platform training sessions to client teams
• Coordinate with internal teams to ensure all workstreams move forward on schedule
• Track and resolve technical inquiries, feature requests, and configuration issues raised during onboarding, escalating to the right internal owner
• Maintain accurate onboarding documentation and status tracking across all active clients in your portfolio
• Manage multiple concurrent client onboardings, prioritizing effectively across varying timelines and complexity
• Hand off completed onboardings smoothly to the Customer Success team post go-live, with full context transfer
• Identify recurring onboarding blockers or process gaps and propose improvements

Requirements

• 2-5 years of experience in Client Onboarding, Customer Success, Implementation, Project Coordination, Account Management, or a similar customer-facing role
• Experience managing customer onboarding projects and coordinating multiple stakeholders simultaneously
• Strong communication and interpersonal skills, with the ability to build trusted relationships with customers and internal teams
• Excellent organizational and project management skills with strong attention to detail
• Ability to manage multiple onboarding projects concurrently while meeting deadlines and maintaining a high level of customer satisfaction
• Experience delivering customer training sessions, workshops, or user enablement programs
• Fluency in both Arabic and English (written and spoken) is required
• Experience in AML, Fraud Prevention, Financial Crime, Risk Management, FinTech, or Financial Services is a strong plus

Benefits

• You will be at the forefront of an exciting time for the Middle East, joining a high-growth rocket-ship in an exciting space
• You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best
• The fundamentals will be taken care of: competitive compensation, top-tier health insurance, and an enabling culture so that you can focus on what you do best
• You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI
• We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves