Client Onboarding Lead: Training & Success

Mozn Ai; Riyadh; On-site; SAR 167,000 - 223,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance

Enabling culture

Dynamic workplace

Great teammates

Job summary

Mozn Ai is seeking a Client Onboarding Specialist to lead the onboarding journey for FOCAL clients in Riyadh. You will be the main client contact from kickoff through go-live, delivering platform training and coordinating with internal teams to keep workstreams on track.

Preferred candidates have 2–5 years in onboarding or customer-facing roles, strong communication, and the ability to manage multiple projects concurrently while ensuring high client satisfaction.

Qualifications

• 2–5 years of experience in Client Onboarding, Customer Success, Implementation, Project Coordination, Account Management, or a similar customer-facing role.

Responsibilities

• Own the end-to-end onboarding journey for FOCAL clients.
• Act as the primary point of contact for clients throughout the entire onboarding process, from kickoff to go-live.
• Deliver platform training sessions to client teams.
• Coordinate with internal teams to ensure all workstreams move forward on schedule.
• Track and resolve technical inquiries, feature requests, and configuration issues raised during onboarding, escalating to the right internal owner.
• Maintain accurate onboarding documentation and status tracking across all active clients in your portfolio.
• Manage multiple concurrent client onboardings, prioritizing effectively across varying timelines and complexity.
• Hand off completed onboardings smoothly to the Customer Success team post go-live, with full context transfer.
• Identify recurring onboarding blockers or process gaps and propose improvements.

Skills

Client onboarding

Customer success

Implementation

Project coordination

Account management

Communication

Organizational skills

Arabic-English bilingual

Job description

Mozn Ai is seeking a Client Onboarding Specialist to lead the onboarding journey for FOCAL clients in Riyadh. You will be the main client contact from kickoff through go-live, delivering platform training and coordinating with internal teams to keep workstreams on track.

Preferred candidates have 2–5 years in onboarding or customer-facing roles, strong communication, and the ability to manage multiple projects concurrently while ensuring high client satisfaction.