Enterprise AI Onboarding Lead – Client Success

Mozn; Saudi Arabia; Vor Ort; SAR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

competitive compensation

top-tier health insurance

an enabling culture

fun and dynamic workplace

embracing diversity and individuality

Zusammenfassung

Mozn is seeking a Client Onboarding Specialist to deliver a seamless onboarding experience for FOCAL customers. You will be the main contact throughout onboarding, ensuring successful platform implementation, user enablement, and go-live readiness.

Responsibilities include training client teams, coordinating with internal teams, and maintaining onboarding documentation while handling multiple onboarding projects concurrently.

Qualifikationen

• 2-5 years of experience in Client Onboarding or similar role.
• Experience managing onboarding projects and coordinating multiple stakeholders.
• Strong communication and interpersonal skills.
• Excellent organizational and project management skills.
• Fluency in Arabic and English (written and spoken).

Aufgaben

• Own the end-to-end onboarding journey for FOCAL clients.
• Act as the primary point of contact for clients through onboarding to go-live.
• Deliver platform training sessions to client teams.
• Coordinate with internal teams to keep workstreams on schedule.
• Track and resolve technical inquiries and feature requests during onboarding.
• Maintain onboarding documentation and status tracking across all active clients.
• Manage multiple concurrent client onboardings.
• Hand off completed onboardings to Customer Success post go-live.
• Identify recurring onboarding blockers or process gaps and propose improvements.

Kenntnisse

Communication skills

Project management

Relationship building

Organizational skills

Multitasking

Training delivery

Arabic language

English language

Jobbeschreibung

Mozn is seeking a Client Onboarding Specialist to deliver a seamless onboarding experience for FOCAL customers. You will be the main contact throughout onboarding, ensuring successful platform implementation, user enablement, and go-live readiness.

Responsibilities include training client teams, coordinating with internal teams, and maintaining onboarding documentation while handling multiple onboarding projects concurrently.