Healthcare Call Center Specialist

ferdos elhayat; Saudi Arabia; On-site; SAR 67,000 - 112,000; Full time

Job summary

Alhayat Medical Group in Riyadh seeks a Call Center Representative for a full-time, on-site role. You will answer incoming calls, respond to patient inquiries, and provide accurate information about services, appointments, and clinic procedures.

You will schedule and confirm appointments, verify basic patient information, direct calls as needed, and document interactions in the system while following scripts to ensure courteous, professional service and ongoing improvements in patient

Qualifications

• Experience in customer service with patient or client interaction.
• Ability to communicate clearly and courteously to maintain satisfaction.
• Familiarity with healthcare settings is an advantage.

Responsibilities

• Answer incoming calls and respond to patient inquiries.
• Provide accurate information about services, appointments, and clinic procedures.
• Schedule and confirm appointments; verify basic patient information.
• Document interactions in the system and follow scripts.
• Collaborate with clinic staff to resolve issues and improve patient communication.

Skills

Customer service

Interpersonal skills

Communication

Call handling

Attention to detail

Healthcare experience

English proficiency

Arabic beneficial

Fast-paced environment

Team collaboration

Education

High school diploma

Healthcare admin training

Tools

Call center software

Electronic records

Office applications

Job description

Alhayat Medical Group in Riyadh seeks a Call Center Representative for a full-time, on-site role. You will answer incoming calls, respond to patient inquiries, and provide accurate information about services, appointments, and clinic procedures.

You will schedule and confirm appointments, verify basic patient information, direct calls as needed, and document interactions in the system while following scripts to ensure courteous, professional service and ongoing improvements in patient