Boutique/ Store Manager

Rawaj Human Capital Management; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

Rawaj Human Capital Management seeks an experienced Boutique Manager for a luxury watch brand opening in Riyadh. You will drive sales, lead clienteling with VIP/HNW clients, and develop a high-performing team in a premium retail environment.

The role requires 3–5 years in luxury retail management, fluency in Arabic/English, and a network within the Saudi luxury market. Full-time, on-site position with a strong focus on commercial success and superior client experience.

Qualifications

• Experience in managing luxury retail teams and driving sales.
• Proven track record of achieving sales targets and commercial growth.
• Strong clienteling and relationship-building with VIP/HNW clients.
• Excellent leadership, communication, and presentation skills.

Responsibilities

• Lead boutique to achieve and exceed sales targets and commercial goals.
• Develop and implement sales strategies to drive sustainable growth.
• Monitor KPIs and take actions to maximize performance.
• Manage VIP/HNW client relationships and high-value transactions.
• Coach and develop boutique team through regular briefings and reviews.
• Ensure luxury spa and client experience standards are maintained across store operations.

Skills

Clienteling

VIP & high-net-worth

Leadership

Negotiation

Networking

Relationship management

Arabic & English

Job description

A prestigious international luxury watch brand is preparing to open a new boutique in Riyadh, Saudi Arabia, and is seeking an experienced and accomplished Boutique Manager to lead the boutique’s commercial performance, client experience, team development, and day-to-day operations.

Key Responsibilities:

• Lead the boutique in achieving and exceeding sales targets and commercial objectives.
• Develop and implement effective sales strategies to drive sustainable business growth.
• Monitor individual and team KPIs and take appropriate action to maximize performance.
• Identify opportunities to grow the boutique’s client base and strengthen its position within the Riyadh luxury market.
• Maintain an active presence on the sales floor and personally support high-value and strategic transactions.
• Build, develop, and maintain strong relationships with VIP, VVIP, and high-net-worth clients.
• Proactively develop new client relationships through networking, referrals, events, and personalized outreach.
• Maintain an in-depth understanding of key clients, including their preferences, purchasing history, and future requirements.
• Ensure consistent and professional follow-up with existing and prospective clients.
• Leverage an established network within the Saudi luxury market to generate new business opportunities.
• Lead, motivate, coach, and develop the boutique sales team.
• Establish clear individual objectives and monitor performance against agreed targets and KPIs.
• Conduct regular sales briefings, coaching sessions, and performance reviews.
• Ensure the team maintains excellent knowledge of luxury watch collections, products, brand heritage, and luxury selling techniques.
• Foster a professional, collaborative, performance-driven, and client-focused boutique culture.
• Oversee all day-to-day boutique operations and ensure compliance with company procedures and standards.
• Ensure the highest standards of boutique presentation, grooming, visual merchandising, product display, and overall client experience.
• Monitor stock levels, inventory movements, product security, and relevant operational controls.
• Ensure accurate and timely sales reporting and administrative documentation.
• Coordinate with management and relevant support teams regarding boutique requirements, stock, client requests, events, and operational matters.
• Act as an ambassador for the luxury brand and consistently represent the brand with professionalism, discretion, and sophistication.
• Ensure every client interaction reflects the standards expected within an international haute horlogerie environment.
• Develop strong knowledge of the luxury watch market, competitors, industry developments, and client trends in Saudi Arabia.

Experience Required:

• 3–5 years of relevant management experience within a luxury watch or fine jewellery boutique.
• Proven track record of achieving and exceeding commercial and sales targets.
• Demonstrated experience leading, motivating, and developing high-performing luxury retail teams.
• Strong experience managing VIP, VVIP, and high-net-worth clientele.
• An established network and/or client portfolio within the Saudi luxury market is highly desirable.

Skills Required:

• Excellent clienteling, networking, and relationship‑management capabilities.
• Strong knowledge of the Saudi luxury retail market, preferably Riyadh.
• Excellent leadership, communication, negotiation, and interpersonal skills.
• A sophisticated, polished, and professional presentation appropriate for a high‑luxury boutique environment.
• Strong commercial awareness and attention to detail.
• Flexibility to work according to luxury retail trading hours and business requirements.

Languages:

Arabic and English

Employment / Job Type:

Full Time

Nationality:

Any Nationality

About the Company:

A Saudi headquartered human capital consultancy that began as a headhunting firm and now offers wider talent services. Its work spans recruitment, executive search, assessment centres, employer branding, HR consulting and career coaching for organisations across the Middle East and North Africa.

Company Industry:

Retail

Department / Functional Area:

Retail

Closing Date:

Not mentioned (apply as soon as possible)