Sales Operation Manager - Saudi National Only

The Luxury Closet; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

The Luxury Closet in Riyadh is seeking an experienced luxury retail sales professional to drive market entry and expansion. You will identify key market segments, engage potential clients, and build a robust sales pipeline while delivering exceptional customer experiences.

The role requires strong English and Arabic communication, plus a professional appearance and multitasking ability. Salary is competitive for the luxury sector in Riyadh, with opportunities to collaborate across departments

Qualifications

• At least 5 years of experience in luxury retail sales.
• Excellent English communication skills (written & verbal).
• Excellent Arabic communication skills (written & verbal).
• Professional personal appearance and attention to detail.

Responsibilities

• Conduct market research to understand customer needs and trends.
• Identify market segments, partners, and sales channels.
• Develop go-to-market plans for the new country and engage with potential clients.
• Build and maintain a robust sales pipeline and close deals to meet targets.
• Deliver compelling presentations and product demonstrations.
• Coordinate with marketing, operations, and product teams to align efforts.
• Build relationships with local influencers, partners, and clients.
• Provide exceptional customer service to build trust and repeat business.

Skills

English proficiency

Arabic proficiency

Job description

About The Luxury Closet

The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer. Our aim is to unlock and curate the most valuable and exclusive closets from around the world.

What do we offer?

• A young, dynamic and forward-thinking environment
• Fast paced and very short decision times for changes
• A canvas for you to truly excel
• 99% of uptime on sunshine

Our goal is to offer the greatest selection of luxury products and services with an exceptional customer experience. In this role you must exceed targets and maximize sales and revenues. You will work with multiple departments to ensure you reach your assigned target.

Responsibilities

• Conduct thorough market research to understand customer needs, competitive landscape, and industry trends.
• Identify key market segments, potential partners, and sales channels.
• Develop and execute a go-to-market plan for the new country. Identify and engage with potential clients via cold calls, networking, events, and referrals.
• Build and maintain a robust sales pipeline.
• Deliver compelling presentations and product demonstrations.
• Negotiate contracts and close deals to achieve sales targets. Represent the company at industry events, trade shows, and networking functions.
• Build strong relationships with local influencers, business partners, and potential clients.
• Promote brand awareness in the local market. Identify and onboard local distributors, agents, or resellers (if applicable).
• Negotiate mutually beneficial agreements with strategic partners.
• Provide exceptional customer service to build trust and ensure repeat business.
• Gather client feedback and communicate market insights to headquarters.
• Maintain accurate records of leads, opportunities, and customer interactions in CRM.
• Report regularly to headquarters on progress, market updates, and competitor activities.
• Collaborate with marketing, operations, and product teams to align efforts.
• Focus on building sales and convesion to achieve the assigned sales targets.
• Atract and onboard expat and local communities of buyers and sellers as well utilize Reloved Luxury's existing customer base to grow and expand sales.
• Manage personal shopping and VIP concierge services for buying and selling with HNWI.
• Work with the team to cross-sell authentication and restoration services.
• Work with B2B sales and sourcing teams on strurcturing large transactions for sales and inventory sourcing.
• Support restoration and authentication teams with senior business development meetings.
• Collaborate with other resellers in Taiba Mall, Royal Mall, and other places to build physical consignments.
• Create a high standard of customer experience at the boutique with a sence of luxury as well as fun engagement activities to encourage repeat business, higher footfall, and referrals.
• Identify key exhibitions and fairs to with a focus on sales.

Requirements

• At least 5 year of experience in luxury retail sales is a MUST
• Excellent English communication skills, both written and verbal.
• Excellent Arabic communication skills, both written and verbal
• Professional personal appearance
• Attention to detail
• Ability to prioritize and multi-task
• Pro-active service delivery attitude, willingness to stretch and do whatever is required with a hands-on approach
• Working Hours: 6 days a week on a roaster
• Able to join immediately

Store location: Panorama Mall Riyadh