Front Office Engineer

Ericsson GmbH; Riyad Al Khabra; On-site; SAR 120,000 - 180,000; Full time

Job summary

Ericsson seeks an Automated Operations Engineer to coordinate 1st level proactive and reactive maintenance activities, ensuring SLA adherence and customer satisfaction. You will monitor services, manage alarms, and document incidents while supporting capacity and performance investigations.

You will work with Ericsson RAN and VAS management areas, apply ITIL practices, and contribute to security event monitoring and escalation processes within a dynamic team.

Qualifications

• Experience in 1st level service monitoring and incident management.
• Familiarity with ITIL processes and event handling.
• Ability to document incidents and support capacity/performance investigations.
• Strength in alarm handling and escalation of security incidents.

Responsibilities

• Participate in 1st level Service Monitoring and Event Management.
• Handle Service and Resource Alarm efficiently.
• Monitor performance of Resources and Services.
• Conduct Security Event Monitoring.
• Identify and document incidents.
• Support investigations related to capacity and performance.
• Track, manage and report on incident resolution.
• Escalate identified security incidents.
• Initiate Problem Management processes.
• Support preventive maintenance for Field Operations.

Skills

Operations Engine

Test Automation

Test Execution

MS TOP

Document Control

Software Performance Testing

RAN Management

VAS Management

ITIL

Call Centers

Customer Services

Security Incident Handling

Tools

Test Automation Management Tools

Test Execution Engine

Ericsson Packet Core Management

Job description

Join our Team

About this opportunity:

At Ericsson, we are currently seeking a proactive and dedicated Automated Operations Engineer to join our dynamic team. In this pivotal role, you are tasked with coordinating, managing, and executing a range of 1st level proactive and reactive maintenance activities. With your expertise at our fore, we aim to continuously provide services that adhere to the Service Level Agreements (SLA) and ensure optimal customer satisfaction.

What you will do:

• \- Participate in 1st Level Service Monitoring and Event Management.
• \- Handle Service and Resource Alarm efficiently.
• \- Monitor the performance of Resources and Services.
• \- Conduct Security Event Monitoring.
• \- Identify and document incidents.
• \- Support in the investigations related to capacity and performance.
• \- Track, manage and report on incident resolution.
• \- Escalate identified security incidents.
• \- Initiate Problem Management processes.
• \- Support preventive maintenance execution for Field Operations.

The skills you bring:

• \- Ericsson Operations Engine - Mode Of Operations.
• \- Test Automation Management Tools.
• \- Test Execution Engine.
• \- Dealing With Enquiries.
• \- MS TOP.
• \- Document Control.
• \- Software Performance Testing.
• \- Ericsson RAN Management.
• \- Ericsson VAS Management.
• \- Customer Complaint Resolution.
• \- Client Services.
• \- ITIL.
• \- Call Centers.
• \- Ericsson Packet Core Management.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Saudi Arabia (SA) || Riyadh