Front Office Engineer Riyadh,Riyadh,Saudi Arabia Service Delivery Pubblicato 20 ore fa

Ericsson GmbH; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Ericsson is seeking an Automated Operations Engineer to coordinate, manage and execute 1st level proactive and reactive maintenance activities to meet SLA targets and ensure customer satisfaction. You will participate in service monitoring, manage alarms, assess resource performance and security events with a focus on operational excellence.

The role emphasizes incident identification, investigation support for capacity and performance, and proactive maintenance for Field Operations, in a

Qualifications

• Experience in 1st level proactive and reactive maintenance.
• Familiarity with SLA adherence and service quality.
• Knowledge of ITIL practices and incident handling.

Responsibilities

• Participate in 1st Level Service Monitoring and Event Management.
• Handle service and resource alarms efficiently.
• Monitor the performance of Resources and Services.
• Conduct Security Event Monitoring.
• Identify and document incidents.
• Support investigations related to capacity and performance.
• Track, manage and report on incident resolution.
• Escalate identified security incidents.
• Initiate Problem Management processes.
• Support preventive maintenance execution for Field Operations.

Skills

Test Automation

Test Execution

ITIL

Incident Management

RAN Management

Vas Management

Security Event Monitoring

Customer Resolution

Call Centers

Document Control

Operations Engine

Enquiries Handling

Packet Core Mgmt

Tools

MS TOP

Job description

Join our Team

About this opportunity:

At Ericsson, we are currently seeking a proactive and dedicated Automated Operations Engineer to join our dynamic team. In this pivotal role, you are tasked with coordinating, managing, and executing a range of 1st level proactive and reactive maintenance activities. With your expertise at our fore, we aim to continuously provide services that adhere to the Service Level Agreements (SLA) and ensure optimal customer satisfaction.

What you will do:

• \- Participate in 1st Level Service Monitoring and Event Management.
• \- Handle Service and Resource Alarm efficiently.
• \- Monitor the performance of Resources and Services.
• \- Conduct Security Event Monitoring.
• \- Identify and document incidents.
• \- Support in the investigations related to capacity and performance.
• \- Track, manage and report on incident resolution.
• \- Escalate identified security incidents.
• \- Initiate Problem Management processes.
• \- Support preventive maintenance execution for Field Operations.

The skills you bring:

• \- Ericsson Operations Engine - Mode Of Operations.
• \- Test Automation Management Tools.
• \- Test Execution Engine.
• \- Dealing With Enquiries.
• \- MS TOP.
• \- Document Control.
• \- Software Performance Testing.
• \- Ericsson RAN Management.
• \- Ericsson VAS Management.
• \- Customer Complaint Resolution.
• \- Client Services.
• \- ITIL.
• \- Call Centers.
• \- Ericsson Packet Core Management.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Saudi Arabia (SA) || Riyadh