Front Office Engineer

Ericsson; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Ericsson is seeking an Automated Operations Engineer in Riyadh to coordinate 1st level proactive and reactive maintenance activities and ensure SLA alignment. You will monitor service health, manage alarms, and support investigations into capacity and performance while escalating security incidents as needed.

The role emphasizes collaboration with Field Operations, ITIL processes, and ongoing incident resolution reporting to maintain reliable network services for customers in Saudi Arabia.

Qualifications

• Participate in 1st Level Service Monitoring and Event Management.
• Handle Service and Resource Alarm efficiently.
• Monitor the performance of Resources and Services.
• Conduct Security Event Monitoring.
• Identify and document incidents.
• Support investigations related to capacity and performance.
• Track, manage and report on incident resolution.
• Escalate identified security incidents.
• Initiate Problem Management processes.
• Support preventive maintenance execution for Field Operations.

Responsibilities

• Participate in 1st Level Service Monitoring and Event Management.
• Handle Service and Resource Alarm efficiently.
• Monitor the performance of Resources and Services.
• Conduct Security Event Monitoring.
• Identify and document incidents.
• Support investigations related to capacity and performance.
• Track, manage and report on incident resolution.
• Escalate identified security incidents.
• Initiate Problem Management processes.
• Support preventive maintenance execution for Field Operations.

Skills

1st Level Monitoring

Event Management

Security Event Monitoring

Incident Identification

Capacity & Performance

Problem Management

Customer Service

ITIL

Call Center Environments

RAN & Packet Core

Tools

Ericsson Operations Engine

Test Automation Tools

Test Execution Engine

Job description

About this opportunity

At Ericsson, we are currently seeking a proactive and dedicated Automated Operations Engineer to join our dynamic team. In this pivotal role, you are tasked with coordinating, managing, and executing a range of 1st level proactive and reactive maintenance activities. With your expertise at our fore, we aim to continuously provide services that adhere to the Service Level Agreements (SLA) and ensure optimal customer satisfaction.

Join our Team

At Ericsson, we are currently seeking a proactive and dedicated Automated Operations Engineer to join our dynamic team. In this pivotal role, you are tasked with coordinating, managing, and executing a range of 1st level proactive and reactive maintenance activities. With your expertise at our fore, we aim to continuously provide services that adhere to the Service Level Agreements (SLA) and ensure optimal customer satisfaction.

What you will do

• Participate in 1st Level Service Monitoring and Event Management.
• Handle Service and Resource Alarm efficiently.
• Monitor the performance of Resources and Services.
• Conduct Security Event Monitoring.
• Identify and document incidents.
• Support in the investigations related to capacity and performance.
• Track, manage and report on incident resolution.
• Escalate identified security incidents.
• Initiate Problem Management processes.
• Support preventive maintenance execution for Field Operations.

The skills you bring

• Ericsson Operations Engine - Mode Of Operations.
• Test Automation Management Tools.
• Test Execution Engine.
• Dealing With Enquiries.
• MS TOP.
• Document Control.
• Software Performance Testing.
• Ericsson RAN Management.
• Ericsson VAS Management.
• Customer Complaint Resolution.
• Client Services.
• ITIL.
• Call Centers.
• Ericsson Packet Core Management.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city

Saudi Arabia (SA) || Riyadh