Automotive Customer Care Specialist

Haji Husein Alireza & Co. Ltd.; Jeddah; On-site; SAR 45,000 - 67,000; Full time

Job summary

Haji Husein Alireza & Co. Ltd. in Jeddah seeks a motivated Customer Service Representative to respond to inquiries, process orders, and resolve issues for automotive products and services.

You will handle calls, emails, and chat, document interactions in CRM, and stay updated on promotions. A high school diploma is mandatory, and an associate degree is a plus; 0-2 years of experience is welcomed.

Qualifications

• High school diploma or equivalent is mandatory.
• Associate's degree in Business, Customer Service, or related field is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, or chat regarding automotive products, services, and policies.
• Process customer orders, returns, and exchanges efficiently and accurately; escalate complex issues when necessary.
• Maintain up-to-date knowledge of automotive products, promotions, and company policies.
• Document all customer interactions in the company's CRM system for future reference and analysis.

Skills

Customer service

Education

High school diploma or equivalent

Associate's degree in Business/Customer Service

Job description

Haji Husein Alireza & Co. Ltd. in Jeddah seeks a motivated Customer Service Representative to respond to inquiries, process orders, and resolve issues for automotive products and services.

You will handle calls, emails, and chat, document interactions in CRM, and stay updated on promotions. A high school diploma is mandatory, and an associate degree is a plus; 0-2 years of experience is welcomed.