CRM Team Lead

alkhorayef energy system (aes); Saudi Arabia; On-site; SAR 180,000 - 280,000; Full time

Job summary

Alkhorayef Energy Systems (AES) in Riyadh seeks a CRM Team Lead to drive CRM operations, ensure data quality, and support sales and service processes.

The role requires 4+ years in CRM, strong leadership, and expertise in CRM systems, reporting, and automation. Fluency in Arabic and English is preferred to manage diverse teams and customer interactions.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Information Systems, or related field.
• Minimum of 4 years of relevant CRM experience.
• Strong knowledge of CRM systems, reporting, and workflow automation.
• Excellent communication, analytical, and leadership skills.
• Fluency in Arabic and English preferred.

Responsibilities

• Manage CRM operations, data quality, lead and account approvals, reporting, and user support.
• Lead CRM system enhancements, workflow automation, testing, and continuous improvement.
• Monitor customer-service channels, including the call center, chatbot, and WhatsApp.
• Oversee customer experience initiatives and timely resolution of customer complaints.
• Coordinate with internal departments to support business objectives and enhance customer satisfaction.

Skills

Leadership

Communication

Analytical thinking

Bilingual (Arabic & English)

Education

Bachelor’s degree in Business Administration/Marketing/Information Systems

Tools

CRM systems

Reporting tools

Workflow automation tools

Job description

Alkhorayef Energy Systems (AES) is looking for a qualified CRM Team Lead to join our team in Riyadh.

Key Responsibilities:

• Manage CRM operations, data quality, lead and account approvals, reporting, and user support.
• Lead CRM system enhancements, workflow automation, testing, and continuous improvement.
• Monitor customer-service channels, including the call center, chatbot, and WhatsApp.
• Oversee customer experience initiatives and ensure timely resolution of customer complaints.
• Coordinate with internal departments to support business objectives and enhance customer satisfaction.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Information Systems, or a related field.
• Minimum of 4 years of relevant experience in CRM operations or customer experience.
• Strong knowledge of CRM systems, reporting, and workflow automation.
• Excellent communication, analytical, and leadership skills.
• Fluency in Arabic and English is preferred.

Work Location: Second Industrial City, Riyadh