Bell Services Lead & Guest Concierge

Sofitel; Makkah Region; On-site; SAR 33,000 - 47,000; Full time

Benefits offered by this job

Local hire

Job summary

Sofitel in Makkah (Saudi Arabia) seeks a dedicated Bell Supervisor to lead and schedule bell staff, ensuring seamless arrival experiences for guests and efficient luggage handling. You will coordinate with the front desk, oversee lobby cleanliness, and mentor team members to uphold the hotel's service standards and guest satisfaction.

This role requires strong communication and organizational skills, knowledge of local attractions, and commitment to a high standard of hospitality.

Qualifications

• High School diploma or equivalent.
• Prior experience in bell services with leadership duties.
• Good communication and organizational skills.
• Knowledge of local attractions and services.

Responsibilities

• Lead and schedule bell staff to ensure smooth operations.
• Ensure timely luggage delivery and guest escort services.
• Coordinate with front desk to handle guest requests.
• Oversee lobby cleanliness and functionality.
• Mentor bell staff on service standards.

Skills

Leadership

Communication

Organizational skills

Local attractions knowledge

Education

High School diploma

Job description

Sofitel in Makkah (Saudi Arabia) seeks a dedicated Bell Supervisor to lead and schedule bell staff, ensuring seamless arrival experiences for guests and efficient luggage handling. You will coordinate with the front desk, oversee lobby cleanliness, and mentor team members to uphold the hotel's service standards and guest satisfaction.

This role requires strong communication and organizational skills, knowledge of local attractions, and commitment to a high standard of hospitality.