Bell Attendant

Rotana Hotels; Jeddah; On-site; SAR 28,000 - 39,000; Full time

Job summary

Rotana Hotels in Jeddah seeks a dynamic Front Office Bell Attendant to deliver outstanding guest service and ensure a memorable stay for guests. You will greet guests, coordinate with hotel departments, and manage luggage with care, from arrival through departure.

The ideal candidate holds a hospitality diploma or concierge training, with excellent English and strong interpersonal skills, plus a proactive, customer-driven attitude.

Qualifications

• Diploma in hospitality or vocational training in concierge is required.
• Good English communication skills with strong interpersonal abilities.
• Customer-focused, proactive and courteous demeanor.

Responsibilities

• Greet guests professionally and deliver friendly service from arrival to departure.
• Coordinate with departments to ensure smooth service delivery.
• Maintain knowledge of the hotel and local services.
• Handle guest messages, mail and packages professionally.
• Deliver newspapers to rooms and ensure concierge desk and store room are organized.

Skills

Customer service

Interpersonal skills

English communication

Education

Diploma in hospitality or concierge training

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Bell Attendant you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-

• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an up to date knowledge of the hotel and local services
• Maintain awareness of guest profile through Opera guest profile system
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver guest messages and other deliveries immediately without delay in a professional manner
• Ensure concierge desk and store room is clean tidy and well organized

Skills

Education, Qualifications & Experiences

You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.

Knowledge & Competencies

The ideal candidate will be customer driven with a courteous, helpful, proactive and ‘switched on’ personality and a dynamic and approachable character. You must be physically fit, passionate and with a positive attitude, while possessing following additional competencies-

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork