Barista

Miraval Resorts & Spas; Umluj; On-site; SAR 89,000 - 134,000; Full time

Job summary

Miraval The Red Sea, part of the Hyatt portfolio, seeks a Bartender to ensure smooth bar operation and guest satisfaction on the Red Sea coast.

Responsibilities include delivering brand standards, taking orders, serving beverages, upselling, cash handling, inventory maintenance, and knowledge of the Menu and Wine List; experience with Micros is required. Arabic language skills are preferred.

Qualifications

• 2+ years of proven food, beverage, or café experience within the last 2 years.
• Hands-on expertise with commercial espresso machines, grinders and café equipment.
• SMARTSERVE certified.
• At least 1 year serving experience in a fast-paced bar/restaurant.
• Basic proficiency in Arabic (preferred).

Responsibilities

• Delivers exceptional guest service and upholds brand promise at all times.
• Takes orders, serves beverages, and suggests menu items.
• Upsells beverages to increase revenue.
• Manages cashier duties and processes payments accurately.
• Maintains beverage stock, inventories and par levels.
• Ensures cleanliness and standards of the bar and outlet.
• Follows Micros system procedures and cash handling policies.
• Coordinates with team leaders and other departments to ensure guest satisfaction.

Skills

Food & Beverage service

Customer service

Arabic language

Education

SMARTSERVE certification

Tools

Espresso machines

Job description

Red Sea Global is honored to partner with Miraval The Red Sea who marks the pioneering expansion for Miraval Resorts & Spas into the Kingdom of Saudi Arabia, bringing three decades of wellness expertise to one of the world's most pristine marine environments.

As part of the Hyatt portfolio and The Red Sea Project, this transformative destination continues Miraval Resorts and Spas, legacy as a global leader in luxury wellness, offering transformational and immersive experiences that nurture physical and emotional wellbeing. The adults only, all inclusive, digital detox sanctuary welcomes all to discover "A Life In Balance" through mindful connection with nature's extraordinary beauty along Saudi Arabia's Red Sea coast

We are now inviting passionate, grounded, and growth-minded individuals to join us in shaping this extraordinary journey. Want to be part of a visionary brand shaping the future of wellness? this is your opportunity.

Welcome to Miraval The Red Sea: Where Wellness is a Way of Life.

GENERAL ROLE:

As the Bartender at Miraval The Red Sea, your main role is to assist with the smooth and efficient service of the Bar Operation, ensuring that the outlet operates successfully, in accordance with the standard of the hotel and are individually profitable.

KEY RESPONSIBILITIES:

Customer Service

• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Establishes a rapport with guests maintaining good customer relationships.

Operational

• Ensures that minimum brand standards have been implemented.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Works closely with other outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
• Presents menu/drinks list, answers enquiries and makes suggestions regarding food, beverage, and service to guests.
• Takes orders and serves food and beverage to guest according to the established sequence and procedures.
• Fully conversant with all aspects of the Micros Computer System.
• Ensures all food and beverage items, equipment and other facilities in the outlet are maintained according to the Departmental Operation Manual requirements.
• Takes guest order and serves items without unnecessary delay.
• Is familiar and has good knowledge of the outlet’s Menu and Wine List.
• Up-sells beverage to increase the revenue.
• Reports any difficulties or problem to a Team Leader/Assistant Manager for solutions or follow up actions.
• Maintains par stocks of beverages and guest supplies.
• Prepares “Mis-en-place” according to the requirement and operation needs.
• Clears and resets counters or tables.
• Prepares and serves beverages in accordance with the hotel’s standard.
• Assists in setting up/ decorating the outlet according to the theme during special promotions or occasions.
• Ensures all beverage stock are kept in the proper storage under the appropriate temperature.
• Ensures all glasses are well polished.
• Assists in bar stock inventory and maintains an accurate inventory record.
• Submits request for replenishing the beverage items in the bar.
• Performs the function of cashier as required.
• Verifies cash received ensuring only genuine money been collected.
• Verifies all credit cards presented by guest before receiving payment.
• Strictly adheres to all policies and procedures issued by the Finance department with regards to cashiering and cash handling.

Personnel

• Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

Other Duties

• Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health, and safety.
• Responds to changes in the Food & Beverage function as dictated by the industry, company and hotel.
• Attends training sessions and meetings as and when required.
• Exercises responsible behavior at all times and positively represents the hotel and Hyatt International.
• Carries out any other reasonable duties and responsibilities as assigned.
• Must remain motivated, competitive, and accountable.
• Possess a solid understanding of current industry trends both local and international.
• Ensures high standards of personal presentation and grooming
• Fully understands and adheres to Hyatt’s Food and Beverage Vision and Mission.
• Reports for duty punctually, wearing the correct uniform and name badge at all times

QUALIFICATIONS

• Minimum 2 years of proven food, beverage, or café experience within the last 2 years.
• Hands-on expertise with commercial espresso machines, grinders, and café equipment.
• SMARTSERVE certified.
• +1 years serving experience in a fast-paced bar/restaurant.
• Basic Proficiency in Arabic Language (preferred)