Assistant IT Manager

RAFFLES; Saudi Arabia; On-site; SAR 240,000 - 360,000; Full time

Job summary

RAFFLES The Red Sea seeks an Assistant IT Manager to support planning operations and continuous enhancement of information technology systems at the property.

You will work closely with the Director of IT and hotel leadership to ensure reliability, security, and optimal performance of IT infrastructure, enabling seamless hotel operations and outstanding guest experiences aligned with RAFFLES brand standards.

Qualifications

• Degree or diploma in Information Technology, Computer Science, or a related field preferred.
• Minimum 3–5 years of experience in hotel IT operations, with exposure to supervisory or assistant-level responsibilities.

Responsibilities

• Support the day-to-day operation of all hotel IT systems including PMS, POS networks servers telephony Wi-Fi and end-user devices.
• Assist in maintaining system availability performance and security across all hotel departments.
• Provide technical support and troubleshooting for hardware software and network-related issues.
• Support system integrations between PMS POS Finance Sales F&B and third-party applications.
• Assist in implementing and maintaining IT security policies access controls backups and disaster recovery procedures.
• Monitor system performance and proactively elevate issues to minimize operational downtime.
• Support new system implementations upgrades patches and testing activities.
• Maintain accurate IT documentation asset registers licenses and configuration records.
• Assist with vendor coordination service contracts and support agreements.
• Support user access management system permissions and onboarding offboarding processes.
• Provide IT support during critical hotel operations pre-opening activities and special events.
• Ensure compliance with Accor IT standards cybersecurity requirements and local regulations.
• Support IT audits risk assessments and compliance reporting.
• Promote IT best practices and provide basic system training to hotel colleagues.
• Act as a deputy to the IT Manager when required supporting leadership and decision-making.
• Maintain strong communication with department heads to understand and support operational technology needs.
• Uphold data protection confidentiality and information security standards at all times.

Skills

PMS Opera

Networking

End-user support

IT security basics

Vendor management

Troubleshooting

Communication

Pre-opening experience

Regional experience

Data protection

Education

Bachelor's degree in IT/CS

Diploma in IT

Tools

PMS systems

Networking hardware

Cloud apps

Job description

We are seeking an Assistant IT Manager to support the planning operation and continuous enhancement of information technology systems at Raffles The Red Sea Working closely with the Director of IT and hotel leadership this role ensures the reliability security and optimal performance of all IT infrastructure and systems enabling seamless hotel operations and delivering exceptional guest experiences in line with Raffles brand standards

Key Responsibilities

• Support the day-to-day operation of all hotel IT systems including PMS POS networks servers telephony Wi-Fi and end-user devices
• Assist in maintaining system availability performance and security across all hotel departments
• Provide technical support and troubleshooting for hardware software and network-related issues
• Support system integrations between PMS POS Finance Sales F amp B and third-party applications
• Assist in implementing and maintaining IT security policies access controls backups and disaster recovery procedures
• Monitor system performance and proactively elevate issues to minimize operational downtime
• Support new system implementations upgrades patches and testing activities
• Maintain accurate IT documentation asset registers licenses and configuration records
• Assist with vendor coordination service contracts and support agreements
• Support user access management system permissions and onboarding offboarding processes
• Provide IT support during critical hotel operations pre-opening activities and special events
• Ensure compliance with Accor IT standards cybersecurity requirements and local regulations
• Support IT audits risk assessments and compliance reporting
• Promote IT best practices and provide basic system training to hotel colleagues
• Act as a deputy to the IT Manager when required supporting leadership and decision-making
• Maintain strong communication with department heads to understand and support operational technology needs
• Uphold data protection confidentiality and information security standards at all times

Degree or diploma in Information Technology, Computer Science, or a related field preferred.

• Minimum 3 5 years of experience in hotel IT operations, with exposure to supervisory or assistant-level responsibilities.
• Strong knowledge of hotel systems, including PMS (Opera preferred), POS systems, networking, and end-user support.
• Experience with network infrastructure, servers, Wi-Fi solutions, and cybersecurity fundamentals.
• Familiarity with system integrations, cloud-based applications, and vendor management.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work flexible hours, including on-call support when required.
• Understanding of ultra-luxury guest expectations and brand alignment.
• Experience in Pre- Opening is a plus.
• Regional Experience is a must.
• Impeccable grooming and personal presentation aligned with luxury standards.