Admin Concierge - Raffles The Red Sea

RAFFLES; Saudi Arabia; On-site; SAR 149,981 - 224,971; Full time

Job summary

RAFFLES in Saudi Arabia is seeking a Guest Relations professional with a strong background in luxury hotel operations. The role involves being the central point of communication, managing guest profiles, and ensuring flawless guest experiences.

Ideal candidates will have at least 2 years of experience in a front office or guest relations role and demonstrate exceptional communication skills, emotional intelligence, and proficiency in Microsoft Office, especially Excel.

Qualifications

• Typically requires 2 years in a luxury hotel front office or guest relations role.
• Strong working knowledge of Microsoft Office, particularly Excel.
• Poised, creative and inquisitive with a high level of emotional intelligence.

Responsibilities

• Act as the central point of communication for the lobby.
• Build and maintain detailed guest profiles in the PMS.
• Manage the pre-arrival email cycle and confirm details with guests.

Skills

Guest relations

Communication skills

Emotional intelligence

Microsoft Office (Excel)

Tools

Property Management Systems

Job description

Key Roles and Responsibilities

• Act as the central point of communication for the lobby, coordinating between Doormen, Porters, Reception and Raffles Butlers to ensure flawless guest journeys.
• Build and maintain detailed guest profiles in the Property Management System (PMS), recording specific preferences, past requests and cultural sensitivities to personalize future interactions.
• Manage the pre‑arrival email cycle, following up on ongoing communications with guests and travel agents to confirm arrival details and special preparations.
• Sort and distribute guest and administrative mail, manage courier services and maintain the hotel’s digital information directory and function board.
• Take regular inventories of lobby supplies and guest amenities, coordinating with butler admin supervisors for restocks.
• Assist in logging and reporting guest complaints, tracking feedback and ensuring swift corrective action to uphold brand standards.
• Provide warm, anticipatory and personalized service that aligns with the Raffles heritage.
• Maintain impeccable grooming and professional posture at all times; standard etiquette includes avoiding folded arms, keeping hands out of pockets, and never leaning on counters.
• Handle sensitive guest information with the utmost discretion and integrity.

Qualifications

• Typically requires 2 years in a luxury hotel front office or guest relations role.
• Strong working knowledge of Microsoft Office, particularly Excel, and hotel Property Management Systems.
• Poised, creative and inquisitive with a high level of emotional intelligence and cultural awareness.

Additional Information

• Understanding of Ultra‑Luxury guest expectations and brand alignment; experience in project coordination, scheduling and document control during pre‑opening stages.
• Experience in pre‑opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with luxury standards.