Area Supervisor

Opus; Riyadh; On-site; SAR 100,000 - 167,000; Full time

Job summary

Opus seeks an Area Supervisor to oversee branches across the designated area, ensuring sales targets are met, standards are followed, and a superior customer experience is delivered.

The role requires visiting branches, supporting managers, monitoring inventory, and coordinating campaigns while training staff and addressing operational challenges.

Qualifications

• A relevant degree in business administration, marketing, or a related field.
• Experience supervising branches or sales teams, preferably in the retail sector.
• Good leadership, communication, and organizational skills.
• Ability to analyze performance indicators and prepare reports.
• Proficiency in using computer programs and point-of-sale systems or tracking systems.
• Willingness to travel between branches within the area.

Responsibilities

• Monitor branch performance, sales indicators, and submit regular reports.
• Ensure that policies, procedures, and customer service standards are implemented.
• Visit branches and follow up on their readiness, cleanliness, and product arrangement.
• Support branch managers and teams in addressing operational challenges.
• Monitor product availability, inventory, and coordinate regarding required needs.
• Contribute to the execution of campaigns and marketing offers within branches.
• Train employees, guide them, and monitor compliance with attendance and assigned tasks.
• Review customer feedback and work to improve the service level.
• Coordinate with relevant departments regarding maintenance, supply, and human resources.
• Propose opportunities to improve branch performance and increase sales.

Skills

Leadership

Communication

Organizational skills

Performance analysis

Travel willingness

Team supervision

Education

Bachelor's degree in business administration, marketing, or related field

Tools

POS systems

Tracking systems

MS Office

Job description

Job Description: Area Supervisor

Job Purpose
Supervise the performance of branches or points of sale in the specified area, ensure achievement of sales targets, compliance with operational standards, and deliver an exceptional customer experience.

Duties and Responsibilities

• Monitor branch performance, sales indicators, and submit regular reports.
• Ensure that policies, procedures, and customer service standards are implemented.
• Visit branches and follow up on their readiness, cleanliness, and product arrangement.
• Support branch managers and teams in addressing operational challenges.
• Monitor product availability, inventory, and coordinate regarding required needs.
• Contribute to the execution of campaigns and marketing offers within branches.
• Train employees, guide them, and monitor compliance with attendance and assigned tasks.
• Review customer feedback and work to improve the service level.
• Coordinate with relevant departments regarding maintenance, supply, and human resources.
• Propose opportunities to improve branch performance and increase sales.

Qualifications and Requirements

• A relevant degree in business administration, marketing, or a related field.
• Experience supervising branches or sales teams, preferably in the retail sector.
• Good leadership, communication, and organizational skills.
• Ability to analyze performance indicators and prepare reports.
• Proficiency in using computer programs and point-of-sale systems or tracking systems.
• Willingness to travel between branches within the area.

Key Performance Indicators

• Branches achieve sales targets.
• Compliance with operational standards and customer service.
• Product availability and accurate inventory.
• Improvement in employee and branch manager performance.
• Speed in addressing feedback and operational challenges.

Note:

There are multiple areas, and the area for the candidate will be determined after the interview.