Arabic Platform Support Specialist for Member Success

Abdul Latif Jameel; Ar Rass, Jeddah; On-site; SAR 60,000 - 90,000; Full time

Job summary

Abdul Latif Jameel in Saudi Arabia seeks a customer-facing specialist to support pilot members and help scale the platform. You will answer questions in Arabic, assist onboarding, and ensure quick problem resolution.

You bring 2+ years in customer support, fluent Arabic, strong English, patient communication, and a passion for helping SMEs adopt digital tools. Experience with digital products is an advantage; join a collaborative team.

Qualifications

• 2+ years in customer support, member success, or a similar member-facing role.
• Excellent written and spoken Arabic; professional English.
• Patient, clear communicator comfortable supporting users with varying digital confidence.
• Experience supporting a digital product or SME audience is an advantage.

Responsibilities

• Handle member questions and issues across support channels in Arabic, from onboarding to billing.
• Support pilot members through registration, onboarding, and first use of the platform.
• Track, categorise, and elevate issues; close the loop with members when issues are resolved.
• Feed recurring member problems back to the team as product and content improvement input.
• Maintain help content and answers to common questions.
• Monitor support volume and response times as the member base grows.

Skills

Arabic language (written & spoken)

English language (professional)

Job description

Abdul Latif Jameel in Saudi Arabia seeks a customer-facing specialist to support pilot members and help scale the platform. You will answer questions in Arabic, assist onboarding, and ensure quick problem resolution.

You bring 2+ years in customer support, fluent Arabic, strong English, patient communication, and a passion for helping SMEs adopt digital tools. Experience with digital products is an advantage; join a collaborative team.