Airport Services Supervisor - Customer Experience & Ops

Emirates; Riyadh; On-site; SAR 120,000 - 210,000; Full time

Job summary

Emirates in Saudi Arabia is seeking an Airport Services Supervisor to ensure timely, efficient, and professional service in line with company policies. You will supervise handling agents, caterers, service providers, and authorities, ensuring all operational areas are covered and risks are minimised.

You will analyse anticipated problems such as overbookings, weather, delays, and aircraft changes; brief service providers; manage post-flight activities to protect revenue; assist ticketing and

Qualifications

• Minimum O Level or equivalent.
• Must have completed relevant and recognised professional training courses in Customer Services and Ground Operations.

Responsibilities

• Analyse anticipated operational problems such as over bookings, adverse weather, delays, cancellation of flights and crew time limits.
• Coordinate and brief Handling Agents, Caterers and other service providers for daily operations.
• Ensure post-flight activities are completed to protect revenue and facilitate passenger handling.
• Respond to queries, complaints and claims promptly to restore passenger confidence.
• Support Emirates Ticket Desk and perform ticketing/reservation duties as needed.
• Coach and develop airport services agents to meet customer service standards.
• Assist the Airport Services Manager in staff performance reviews and PM processes.

Skills

Reservations / Fares and Ticketing

Baggage Tracing

Customer Service Delivery

Fluent English

Advanced Computer Skills

Education

O Level or equivalent

Ground Operations training

Tools

Departure Control Systems

Microsoft Word

Microsoft Excel

Job description

Emirates in Saudi Arabia is seeking an Airport Services Supervisor to ensure timely, efficient, and professional service in line with company policies. You will supervise handling agents, caterers, service providers, and authorities, ensuring all operational areas are covered and risks are minimised.

You will analyse anticipated problems such as overbookings, weather, delays, and aircraft changes; brief service providers; manage post-flight activities to protect revenue; assist ticketing and